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Custom Color Set
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66,866 Verified Client Reviews |
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Didn’t cover my grays very well.The color was perfect and my hair felt silky and shiny. The problem I had, it didn’t cover my gray hair very well. I even kept it in longer than recommended. Any suggestions? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Love 😘I am very pleased with new lighter color. Exactly as requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlorianne - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Just Missed the MarkThis was really close to what I was looking for. A little too red and not as much grey coverage as I need but I've reached out for an adjustment and high hopes for my next order. Adjusting the color was super easy and fast. Looking forward to trying the adjusted color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Change formula back!!!!!I've been a customer since 2017 but I'm looking for a new company. You changed your formula and I'm lucky to get 3 weeks out of it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
FadesThe color fades very quick. I do use color shampoo. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Disappointed ☹️I decided to try eSalon after a lot of debate, I’m in my early fifties so have some grey, my natural hair colour is mousey brown so have not been my natural colour for about 4 years due to my greys, I’m now an ash blonde, so I ordered a medium ash blonde as I jump between medium and light ash blonde that way I get my perfect colour all year round I followed the instructions to the letter and found it easy enough to apply so far so good 😊 love the box and how it’s laid out looks very personal unfortunately I now have a beautiful medium golden blonde colour which if I’d ordered golden blonde I’d be very happy with the results, it’s very rich and shiny but this is not the colour I ordered, my friends and family said it looks lovely but I ordered and wanted medium ash blonde, There is definitely no ash in this colour I now have, and I’m going to have to use my blonde shampoo to remove the red, please be careful what you order as it’s obviously a gamble as to what you’ll end up with! I won’t be buying again and will be going back to JF as I’ve never had a bad colour for him, quality quantity worth the price but colour result is definitely not ! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette A. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
i need a deeper shadeI enjoy having everything I need ready at my fingertips. and I'm waiting on my adjusted shade now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTasha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color setBetter than a box dye. Convenient bit fades fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Root coverageStill working with colorists to obtain more gray/white coverage. I’m so impressed that they reach out to me and keep trying to make me happy. I’m more than willing to keep trying until we get it right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Happy customer!! (Not anymore)Loved this product at first. Would have recommend it to anyone. I got the exact color I wanted. no burning or scalp irritation, easy to apply, the packaging is so cute. But…… after several months of use (every 6 weeks to 2 months I would do my roots) IT FRIED MY HAIR!!! ITS LIKE STRAW!!! I then realized that with continued use it kills your hair. So at first it looked great because my hair was already really healthy. Now after several applications it’s dead, fried. Had better results with L’Oréal and Clairol. And it was less expensive. Canceled my subscription. 0 of 0 people found this review helpful. Did you? |