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Custom Color Set
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66,880 Verified Client Reviews |
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It's Not You, It's MeAs a whole, I'd give eSalon 5 stars. Made to order color at a great price sent to you as often as you'd like ... Loved all of that! But I colored my hair twice, two totally different colors and both times did not get results I expected. I chose a Red Mahogany but when I was done my hair looked darker, the color was barely noticeable. I was a little disappointed because I thought I had finally found the answer to all my hair coloring questions & dilemmas. I read & followed the instructions that were included at least I thought I did. Maybe I didn't apply it correctly or should've left it on longer than what they said to ?! Don't know but it didn't work for me. However, this is just My experience. I would still recommend this product to friends & family. Maybe I'll wait awhile and then try it again sometime .... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Have not used yetWill report back 1 of 2 people found this review helpful. Did you? |
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Only lasted one washThe first day after I colored and blew my hair dry, it was perfect! Then by the third day(second wash) my grays were all showing through. :( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too much brassHair turned out to a hard brassy red. Never turned out to the color desired. Had to use Prell shampoo to tone down the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I like the kit included and the product is a good temporary fixDone. Hhhh 0 of 0 people found this review helpful. Did you? |
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Told me to only do my roots and then rub the color all over for one minute beforTold me to only do my roots and then rub the color all over for one minute before washing it out, unfortunately the rest of my hair is considerably lighter because I work outside EVERY day. Now I have the right color the one I've wanted on my roots and the rest of my hair is considerably lighter. Not sure why I wasn't instructed to put it all over? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were unhappy with the results of your last order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair colorI tried this product to help cover my grey hair, it did not due that. The color on the grey hair is a lot lighter than the rest of the color and in one spot it didn't cover at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorSomewhat disappointed. I tried this product several times, and it seems the gray reappears after a shampoo or two. Will have to rethink whether to purchase anymore. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We're sorry that your color did not provide the gray coverage you expected. Since you are unhappy with your results, a representative has credited your account with one hair color credit, per our Satisfaction Guarantee. Your colorist will adjust your next formulation for increased coverage, as you requested. We look forward to crafting your complimentary reformulation. |
It's PURE GARBAGE IN EVERY WAY NO WORTH EVEN 1 STARtwice been disappointed by this scam company. Still keep selling me emails to tell me they are due to deliver my next order. I'm closing y account now and hopefully will never have to deal with these thieves EVER again. 1 of 1 people found this review helpful. Did you? |
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Very DisappointedI don't even think my colorist read the details of what I wrote. I even wet and thinned out the color to attempting to get it to cover my hair and there wasn't even enough to cover just my scalp let alone my length! Then the color that was applied was almost black not red! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoseann - We're sorry that you were unhappy with your results and did not have enough product to complete a full color application. We've reviewed your profile and see that a member of our Color + Care Team has reached out to your colorist to see how we can best assist you, in accordance with our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |