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Custom Color Set
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66,866 Verified Client Reviews |
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A good kit, but should have stuck to my guns on the colour I pickedThe kit that comes with it is good. The 2 pairs of gloves (although may be a little tight if you had large hands), the stain remover and guard etc all great. I like the style of the packaging and how quick its received. But let's be real, this product is really about the colour you get. I sent a photo, I wrote about what I wanted, but expressed I was flexible because I don't know about their shades and they're supposed to be experts. I don't use permanent colours usually, I use a semi permanent every now and then when my greys get on my nerves, but it had been a while. My ends had lightened a bit in the sun (given how much we've had and the fact that covid meant I'd had more time to spend in it) and they'd got a copper tiny due to my ginger relatives. I said I wanted a dark brown, clicked the shade and was advised alway from it. The instructions wanted more time spent on my roots ( even though they are the darkest part of my hair). The dye was on my end for 10 mins, plus a wash with the left overs, so you can still see some copper tones shining through. Its nice in the sense it looks natural, but I've basically got my own hair colour back. So now when it grows out there's no point in me using their service again (although it isn't as dark as I wanted it). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhiannon B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the presentation. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Easy to doEasy to do, leaves your hair with a lovely shine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire D.- Thank you for your feedback! We are so thrilled to hear that you like our personalized hair color. We appreciate you taking the time to try it out, and to share your experience with us. Please keep your eye out for an email from us for your next steps! |
Not at all what I requested, frustrated with the whole process.I did a strand test last night as soon as my color kit arrived. I wanted a color that would be a mahogany or brownish red. I spent multiple days going back and forth through email with my colorist. This back and forth was prompted my a message I sent, explaining that I was "panicked" about the color I chose and was seeking professional guidance. The first colorist I spoke to was very understanding and explained that to achieve the color I wanted, I needed a color fill first since my hair is light. She made me feel better that the color could be tweaked so it wouldn't turn out too red or too orange. Then I was set up with another colorist in the middle of my exchange with the first one. I was unclear on whether the new colorist felt the same way about approach as the first, reviewed our correspondence etc. I tried to clarify all this with the second colorist through email. I explained that I reached our originally because I wasn't sure if the color I selected would give me the results I wanted based on the pictures I shared and my current color. This person was not forthcoming with any details regarding if my color needed to be adjusted, if there was any customization that would take place due to my vocalized fears etc. She just repeated that the color I chose was the right choice and I would be happy. The color kit I received did contain two bottles of color but they were the same color, didn't seem to be a fill color to darken my hair to get it ready for red. Thank goodness I watched the esalon videos on how to do a strand test. In contrast with my inspo pictures I shared with my colorist (Emma Stone red, brown hair, and others), what I got was a rosy, pinky blonde color that was very off putting, unnatural and nothing at all like the pictures I sent. I am very thankful that I did not apply to the rest of my hair. I can understand if what I asked for was unachievable given my current color but my colorist should have told me that and helped me adjust. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair colouring at its bestQuality saloon product, in your own home. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan S - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home! |
Better than store boughtI am pretty impressed and love the coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCricket- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
Too Red, After Coloring.It's Already started to lighten up A Lot. I Like The Color, But I'd Love Highlights too.🥰 Is Their a Way, While Coloring my hair, I could get More Blonde Highlights mixed with the a New Color? Just Love Lighter Color's, Because I know the Gray won't show up that fast. Thank You. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We're so happy to hear that you're enjoying your Made For You Custom Color! We truly value your feedback and look forward to hearing from you again in the future. |
e salonhad my hairstylist just put color on SHE Even said loved the color,& being so soft , leaving my hair still have left for next coloring! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We're so happy to hear that you're enjoying our Customized Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
Great color!Love the color and enjoy being able to choose when, and where I can color while getting other things done!!! Of course, the price is a great plus also!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Made For You Custom Color! We truly value your feedback and look forward to hearing from you again in the future! |
TianaLove it all my Gray's are gone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiana - We're so happy to hear that you're enjoying the Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future. |
Roots are pink nowI told before ordering I don't want orange ginger tones but this is exactly what I've actually got. My hair roots are even pink. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNijole - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |