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Custom Color Set
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66,866 Verified Client Reviews |
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Too harsh on my hairI went back to the drugstore box, the color is good and gentle on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Customer color setLoved how easy to apply and so fun to see my name personalized on the box and instructions... I will change my color selected because the darkest brown was not dark enough for my taste 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the colorEasy to use as far as a coloring product. I have noticed that since the formula changes my gray coverage is noticeably reduced. I hope this improves, I have been using esalon for many years and don't really want to change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the product and the care!I am seventy eight, a natural red head til I started graying, Your product is the best and most perfect color I have ever used. Still gray roots are so hard to cover. I am having a professional apply your product next week and I am sure results will be perfect 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - Thank you for your feedback! We are so excited for you to try the product and cannot wait to see your results! |
Graying too quicklyI've had grey hair since i was 20, Tried so many brands and hoped this product would help tone it down some for a while, but, before the second week after coloring, here they come showing their grey heads. What to do! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has already reached out via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color but my hair felt dryI usually just do my roots. All over color Only twice a year. The color was nice and I liked the packaging. My hair didn’t feel soft and shiny after 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAndi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great at conditioningLeaves hair in lovely condition For me didn’t lighten my hair enough as I was after blonde hair, from brown Didn’t cover grey hair, but this is because I wanted to go lighter. If you want a similar darkness but want to alter shade.. great product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - Thank you for sharing your experience with us. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shiny, but not the right color+Great instructions. +Great shine. -Wrong color (orange) vs ash blonde. -No gray coverage -Scared to go on Zoom! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Weekly retreat is awesomeThe weekly retreat was a great buy and I really feel its makes my hair all soft and shiny. The color set was still too dark so I am working with the team to try to lighten up the shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSimone - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Best hair color for someone who has previously colored hairI love this hair color. It matched perfectly to my hair and covered my greys. The only thing I would recommended is to try to put some more conditioning in the product just because it did leave my hair fairly dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |