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Custom Color Set
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66,866 Verified Client Reviews |
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Custom color setThe color was a perfect match. I colored on May 3rd. Gray already coming back. Didn't last 6 weeks, barely made. 7/19/2022: I received the the color and dyed my hair. This one works perfectly for me. The adjustment made to my personalized color was great. I would recommend eSalon to anyone that would like to use a color perfectly designed for them. ADDENDUM: I colored my hair again on July 9th withthelatestadjustmentmade to my color. I thought the color was supposed to last for six weeks, it barely made 3 weeks. Can't even part or pull back my hair without grays. I still have 1 to use, but it's the same as the one I just used. I think I'll just go back to what I've been using. Linda M Poe 0 of 0 people found this review helpful. Did you? |
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PerfectMy colorist was Stephanie and I am very very happy w my color AND the feel of my hair and the way it conducts itself. I am so glad I tried eSalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Formula has definitely changed.I've been a long time customer and at first I thought it was my imagination but I can see that the formula has definitely changed. Barely covers my gray hairs any more and the color used to last 3 to 4 weeks, now I'm lucky if it lasts 2 weeks. Unfortunately, it's just not the same. I hate to leave a negative review because you got me through the pandemic without having to show my gray hair growth. Thank you for that. I will also say your customer service is amazing! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGabriella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color FadingI was super excited to try this product because I have had a positive experience with their at-home highlights kits! I have been washing my hair with salon-quality shampoo and conditioner made for colored hair, but my color is still viably washing out of my hair. My scalp and top sections have lightened significantly since using the permanent color on my hair. I will have to touch up my hair sooner than I expected. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Gorgeous color at 51 years old. UPDATE...2021I have been a box color girl since age 17 years old. Twice a year I would go spend the 300.00 to have the salon freshen things up. At 23 years old I was 90% grey and coloring every 3 weeks. I was skeptical on this service however I wish I had done this years ago. My first application came out beautiful . The color was a bit lighter than I like however my second application has a slight adjustment and I'm actually looking forward to apply this. I used to dread it. The auto ship will enable me to have salon quality hair ALWAYS. no more in between hats for me. My hair is in great condition and love love love the product. We have tweaked this formula a few times and finally we seemed to have nailed it Great customer service and great products . UPDATE: I have been a loyal customer since 2019. So far we have made 6 adjustments to my color. It always seems to come resort back to a strawberry blonde after 2nd washing. I have used esalon shampoo and conditioner..I've used the co -wash ..on days I don't wash I use a shower cap to ensure hot water doesn't effect the color. Staff is great at adjustments and support. I have received and will be using my newest adjustments today and see how it turns out. I have to admit..I received my color package damaged this year and esalon was quick to replace it. Thank goodness. The strange thing was it was the best color I have had sine the very beginning. Not sure why it was different than usual but I would definitely love that one again. I think at this point if the latest color doesn't stand up...than I may consider moving on. 🤔Update still not right I think worse. 65 of 69 people found this review helpful. Did you? |
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Has potentialKit was well organized. My hair is long, down to my waist and I needed the help of another person. Definitely need to order the cape next time as I got dye on my chair and towel. Color was ok but not perfect. Roots needed to be a bit darker and less brassy. I thought the color for the ends refresh was perfect though. Will adjust coloring for next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colorI have many compliments on the color from other women including myself....thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Roots are to lightRoots are lighter then my other hair color. So i like to go back to my previous hair color that i was using. Thank You Cindy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t cover my grays very well.The color was perfect and my hair felt silky and shiny. The problem I had, it didn’t cover my gray hair very well. I even kept it in longer than recommended. Any suggestions? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Love 😘I am very pleased with new lighter color. Exactly as requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlorianne - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |