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Custom Color Set
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66,818 Verified Client Reviews |
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Roots were not covered.I loved the color and the pachaging is beautiful, but I was disappointed. I followed the instructions very carefully put my roots were not covered. The back roots were only blended and the hairline gray was pretty obviously still gray. I need either instructions on longer timing or another formula. I would email my colorist but I cannot find who to ask directly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorI sent a picture of the color I wanted and after coloring my hair it was no where near the color I requested. I sent an email with pictures of what I requested and how my hair turned out and I still have not heard back from my colorist. I've used eSalon for years but the last 2 times I've tried to change shades I have not gotten what I've asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor CoverageSadly, I won’t be using the product as it did not cover my grey even after adding grey magic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrienne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't work, unfortunatelyDidn't lighten my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not so perfectMy hair is Extremely difficult to color and my color is now strawberry blonde not platinum blonde as in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dried out hairMy hair felt great after the first two times and then it started to have that really dried out, hard feel to it. My ends split and really soaked up the pigment and became too dark. I needed almost 2” cut off and I’m letting it grow! There is also a really strong odor of ammonia with this color, thus the drying out of my hair issue. I don’t blow dry my hair and rarely do I use any type of heat styling. I have naturally “beachy” type waves. So I am no longer receiving this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t work on my hairOrder came fast, but it didn’t change my hair colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlanna - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never received my orderNot good- 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wantedI ordered medium brown golden but it looks more like copper on my hair. Hate this shade. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLubabah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorNot much to say just want a shade lighter.. Went dark 8 years ago and its been 8 years trying to get back to the more original color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |