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Color Set
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66,689 Verificado Comentarios de clientes |
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wrong color it was bozo redit was the worst color ever it was bozo red when you ask for a mahgony red I wouldn't even give it a 1/4 star I tried to stop them from continue sending phone call after phone call and they continue to send don't do it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wouldn't sell me the right colorAfter a few months of using esalon, I had to have my hair stripped due to ashy residue from the color. I requested a change; they never responded. I kept using the color I had on hand, had my hair professionally lightened again, and a LICENSED stylist helped me select the correct color. Esalon REFUSED to sell me the requested color. I am no longer a customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Tried it outThe color match was great. The process/ instructions were good, no problem doing it exactly as directed. However, the end result was disappointing - none of the shine and good feeling of my hair color experience when it is done in a salon. The end result is dried out looking and the gray is already starting to show through again after a week. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry to hear that you were unhappy with the results of the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
my recent haircolorthe hair color just did not turn out like I thought it would and it did not stay on covering my gray hair for very long. I had my friend, a salon stylist, help me apply the color because I had a bruised rib and she was very curious about your product and we both wanted to make sure it was done properly. I am so disapointed that it did not work for me because I was so excited about it. Do I still get a refund for trying it? I am truly heartsick about it not coloring my hair like I was expecting; I was so sure it would be my next saving grace. I am just planning to stay with what I have been using. Thank you for working with me on the color. You were wonderful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Smells terribleI used Madison Reed Color service online. Their color didnt damage my hair at all. After I used esalon color (dark brown) my hair was so damage. It's smells terrible, like a box color for $3 from the store. And I couldnt color my long hair as fast as it required. It was hard to wash it off. Now Prons: love the shampoo and condi, smells great. Love the price. Love my even color. Will see how long the result lasts 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
UnhappyI am so upset with what they sent me.My hair color was burgundy and now it's brown.I sent a pic of the color I was wanting and the took it appoint there self to send me what they wanted not what I had asked for.Brown is not my personality intended burgundy is my color.So never again will I order from here 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJustine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
New ColorColor was ok just needed some adjustments One thing it seemed kinda waxie Took several washing to clear it all out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeana- We’re sorry that you were unsatisfied with our Made For You and that it left your hair feeling waxy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
UnhappyThis colour didn't colour greys well and after only 2 weeks the colour has faded , I will not be using again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We apologize that your color results faded faster than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
MehhhhThe color came out orangey, brassy, I'm not happy. Not sure what happened. My roots were gray, I supplied 2 pictures of my current color, and so I don't know why roots would turn out this way. I had to purchase another color product at Pharmacy to somewhat correct. I don't feel this is personalized at all, They just take information from the questions, but the questions were too general, they need deeper dive into a person's color situation to be "personalized" More question on the roots. You also need to look at the picture supplied. Not happy, you get 3 stars only because the packaging was adorable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - We’re sorry that you were unhappy with your color results. We would like to assure you that the more a client shares with us about their color and goals, the easier it is for our colorists, however pictures with filters on them make it difficult. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
grey coverageit's covered the grey but on first wash i noticed the grey is apprearing again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCeleste - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |