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Color Set
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66,516 Verificado Comentarios de clientes |
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Not good for fine hair.The color was exactly what I wanted, but unfortunately it left my (fine) hair feeling very dry. I would therefore not use again, as the condition of my hair is important. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJit - We're sorry to hear your results felt dry. Our color is applicable for all hair types, and we'd love to help you with your individual needs. We will be reaching out to you shortly to offer assistance. |
Not the sameI normally love the way my hair turns out after coloring it, but this time the color did not stick to parts of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - We’re glad to hear you've enjoyed your overall experience, but apologize that your application delivered uneven results. We’d love to remedy this by sending you a complimentary reformulation to help you. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
It doesn't cover my white hair. The last color was not what I wanted.Color doesn't grab my white hair no matter how long I keep it on. Last color wasn't what I wanted, The color doesn't even last 3 weeks. please cancel all further orders. 10 de 11 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
covered well but total wrong colourI have been left with copper tinges in my hair and my natural hair is usually ash toned. 9 de 10 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Last colorThe color was darker than I like. It needed more blonde. It looked like dull brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Being a licensed hairdresser I thought I would see what this was all aboutThe first problem I noticed choosing your natural hair color. The majority of the time the customer does not no their natural hair color. When selecting your color what you believe to be dark light red purple ect. May not be the same to the color specialist mixing your color that is why several times the color ends up too dark. It should be pointed out that if you have colored your hair this will not work if you want to lighten your hair you cannot use hair color to lighten pre colored hair that is why the new growth turns out one color and the ends are the same as they were previously. They should also inform people with long hair that they will need to purchase more than one bottle because it will not be enough to color all their hair. I purchased my color the directions given to put on my new growth or fine but whenever I pull color through the ends I do not use a 20-volume developer that damages your hair you only need to deposit color they should provide a lower volume developer to refresh your color on the ends. They should explain for people with gray hair that want good coverage around their hairline they should apply to the hairline completely and thoroughly first then proceed with the application on the rest of the hair. Not impressed with the shampoo and conditioner provided would recommend using what you know works well with your hair. Overall this is an average product not much different than purchasing your color at the drugstore. Downfall to this you don't get a photo of what the color looks like or a color swatch that you would be able to see in a hair salon. This is good for people that just do all over color don't expect anything great it's just average. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydia - We apologize for any confusion regarding our service. As a custom service, every client is assigned a personal colorist to help with their selection once they complete their first order. We also design every product application and amount based on the client's hair, so first-time clients with long hair who need an allover application receive a free bottle for their ends with the appropriate developer. We hope this information is helpful and that you feel welcome to consult with your assigned colorist anytime in the future about your personalized experience. |
Not as dark as I wantedI Wanted more blue tones. But I got the same color as my last order even after writing a note for adjustments. However they did ship fast and I was able to dye my hair on time. Please let me know If I am unable to make it darker 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry that your color was not as dark and cool-toned as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order. We look forward to hearing your feedback on this new formulation soon. |
Not Enough to do the jobvery easy to follow instructions, but there was not enough of the bottle 2 colour for my hair thickness and length, so i now have very patchy colouring. there was also not shampoo or conditioner to finish the job 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We will be reaching out to you shortly. |
BrownNo matter what the colour always comes out brown. I'm trying to achieve the same deep cherry red/black colour I get from my stylist 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJo - We apologize that your most recent order did not have the tones you were looking for. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not great just ok and was runny!Thought I would try this after reading online reviews, even though they were mixed. Color was runny, was too dark and left my hair feeling gummy and tacky! It stained my hairline to the point of looking fake, despite having the barrier cream and stain remover cloth, but still left me with hot roots and uneven coverage on regrowth for gray coverage in other spots. No more, not for this price. I will go back to store bought!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry that you were unhappy with your color experience and we would love to help. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied. |