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Color Set
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66,516 Verificado Comentarios de clientes |
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Not really goodReally didn't like the hair color it turned my hair more brown than red. Truly not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
color is awful...This color is awful.. it will not color my hair instead of being blonde it turned gray.. I don't want your product anymore. I had rather use wal mart color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeckie - We truly value your experience as a client and we’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great color, but damaged my hairI used esalon for the first time last month and was pleasantly surprised by how easy it was. The color arrived at my door with thorough instructions and everything but the gloves! I had a friend help apply the color and loved it. I darkened my hair from a mousey brown to a deep brown with violet undertones, and the color looks great. However, while marked Demi-permanent, I believe it was permanent color. My hair is so damaged from this product, and when I went to my hair dresser to liven it up again, she said a Demi-permanent would have begun to fade already, while my color is still very pigmented. So bottom line: the colors esalon offers are well-mixed and promise quality, but perhaps not without the cost of damaged, dry, burnt hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We're so pleased to hear you loved your color, but apologize that your hair felt dry. We can assure you we sent Demi-Permanent color, however the issue you describe seems to be stemming from a crucial step in your coloring process, after your timing and before you rinse. We would love to help you and will be reaching out to you shortly. |
Not for MeI can get the same color and condition from a box I buy at the drug store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
COLOR DID NOT MATCHMY HAIR COLOR DID NOT MATCH THE COLOR ON COMPUTER. My hair turned a really dark brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJayne- We’re sorry that your hair color came out differently than you were expecting. In reviewing your account, we see that your colorist has already adjusted you to a lighter color based on your feedback. We have added a non-expiring credit to your account. This will automatically apply to your next hair color shipment. We look forward to crafting you a custom reformulation that will provide your desired shade. |
First useThis is my first time useing this product and Im not happy at all with the color. very displeased. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair Color AverageDoes not last on gray. last two weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNora - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not even closeMy hair color came out dark brown with some red highlights basically 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatrena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Couldn't get all the color outThe actual color turned out great but I had to wash my hair 6 times to get all the gel color out. I followed the instructions exactly and it stayed in my hair and made it feel sticky. I will not be purchasing this esalon color again. Way too much work!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJahnna - We’re sorry that your custom blended hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Quality going down hillThe first couple times I ordered things were great. The last two orders were terrible, color faded VERY QUICKLY. I specifically stated I did not want a brassy look and that is EXACTLY what I got. Its unfortunate because I really thought I found a product that worked great for me. But the quality of the product is not the same from the first couple orders. I will just have to keep looking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We apologize that your results had been coming out differently though we had not changed the color. Hair is personal and can change over time. We'd love to make this up to you with an adjusted complimentary reformulation per our Satisfaction Guarantee, and will be reaching out to you shortly. |