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Color Set
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66,516 Verificado Comentarios de clientes |
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liked the quicknessI liked how quickly the process was but the blend was far too dark. Perhaps i overestimated the amount of mahogany placed in my color. I followed the directions to the letter yet my hair came out close to black as opposed to having some golden and red highlights. I may come back and try again when i return to the states. I really like the concept. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
no gray coverageThe hair color doesn't cover my grays. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeronica - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Feels like glue when you start rinsing itWhen I got in a shower to rinse the color, it felt as if I applied glue to my head. it was sticky and I could feel it on my scalp. I used many different store colors, but none felt like that. Color looks good, but I dont want to live through another "glue" experience. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLarisa - We’re sorry that your hair felt like glue after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wish the color lasted LongerI'm not happy with the color fading after just 2 weeks. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not Bad but Not For MeIt's everything thing to color your hair., I like the kit. Sorry to say but it didn't cover the gray, plus I would going lighter It also dried my scalp and flaky. Will not use again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong colour sentI amended my order and still had my old colour sent, this is the reason I stopped shopping with eSalon in the first place😏 I'd heard lots of good about them from friends, maybe I'm unlucky haha 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- We’re sorry that you were were sent your old color. We see that your colorist reviewed your comments and sent a complimentary adjusted replacement formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UnhappyThe day I did my hair I loved the color but it only lasted like 2 weeks. So when a cheap box color last longer than esalon that's very disappointing. I wish it would have last at least as long as the cheap stuff 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelley- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedThis has to be the worst hair product I have ever used,I followed the instructions to the latter but my roots turned out darker than the rest if my hair,if only the product was as good as the advertising!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Waste of money.Faded very quickly, left my hair sticky, colour no better than normal brands. Also, cancelled repeat orders order after my first order, but I still got sent and charged for another one in Feb which I didn't want. Very unhappy, would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrudy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not as advertisedI was quite disappointed with the results from my first order. I have lots of gold in my hair as well as grey and even some brassy tones which I mentioned when ordering. The products I received did very little to address these issues. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |