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Color Set
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66,591 Verificado Comentarios de clientes |
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Just Meh...Did not cover my grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We're sorry to hear your color didn't cover your gray! We've added a hair color credit to your account so we can provide you with longer lasting coverage at no charge! Look for our email for more information. |
Color didn't lastI needed to recolor after 2 weeks. Very dissatisfied. Boxes at CVS last longer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoseph - We're sorry to hear you experienced fading after 2 weeks!We see you've already worked with one of our associates to get set up for a free order adjusted to help with fading. We're glad we were able to help! |
Color too darkColor was black. Did everything same. Previously was dark brown either gold tones. This time black no gold tones. Looks goid but like previous better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We're sorry this color turned out darker than your previous order. If you overlapped the root formulation with your previously colored hair this might be why. We've forwarded this information to your licensed colorist so your next order can be adjusted to get you back to a color you love! |
Reds all the way! I DON'T WANT RED!I warned the colorest that my hair tends to turn red with most color and that I needed ash tones. Well I used their "great color" but apparently no one listened! It turned out very RED with RED HIGHLIGHTS! I was hoping for dark ash blond. NEVER again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCherie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not Ready to Give UpI'm not sure my message got through to you that the medium ash brown you did for me is too dark and still has red tones. I have since had my hair highlighted and now need a light ash brown color. I hope the next formula works better. I am in my 60's and a dark color is just too harsh for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarsha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not impressedDidn't cover all grey, hair left dry, lost shine. Won't be buying again! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTilly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
it was okaythe color was way darker then my natural color and my original requested asked a question about grey coverage options but I never got a response on that, just a box of color. I was hoping the "salon person" would be a bit more helpful. Not sure I'll go this route again........and if I do I'll have to figure out how to get a lighter color mix. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Loved the color, but it faded within a weekI'm pretty disappointed in the longevity of the color. The color was amazing, but it did not last regardless of using color-safe shampoo and conditioner.. it lasted about a week. I'd love to continue with this service, but I can't if it's only going to last me a week. :-( 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKassidy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Strong ammonia smell and dull hair!This product is runny and difficult to use. It ran down on my forehead and neck. Followed directions exactly and got very dry dull hair. Canceling today! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We're sorry to hear you found the product difficult to use. Pouring the color into a bowl and applying with our free Color Tint Brush can help control where the color goes and how much goes on your head at a time. In case anything does drip, pre-apply your forehead, neck, and ears with our complimentary stain guard to protect your skin from staining, and then wipe with the included stain removing wipes. We see you've already spoken with one of our associates, who was able to help you with your account. |
ColorThought I would be happy with my color this time. It was perfect the first 3 or 4 day and then faded to a reddish brown. Not happy at all!! I'll definitely be going back to using my previous hair color products! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy- We’re sorry to hear that your results did not last as long as you were expecting Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |