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Custom Color Set
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66,736 Verified Client Reviews |
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never will get agenthe die burnt my forhead and did not like the color and broke out in hives 19 of 20 people found this review helpful. Did you? |
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Response From Our ExpertsMarciea - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
REDMedium Blonde Warm Beige ONLY TINTED MY HAIR ORANGE!!!! Also had contacts in my eyes and while rinsing it bonded lenses to my eyes and I had a very difficult time removing, while leaving red spots on the whites of my eyes! 18 of 19 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We apologize that your color formulation tinted your hair an unwanted orange shade. Since you were unhappy with your results, a representative has contacted you to offer assistance, per our Satisfaction Guarantee. We're so sorry to hear that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention. |
Brassy wrong colorI sent 2 pictures, tons of info and answered extra questions to get two shades lighter then I wanted. It was also extremely brassy even though I told them I'm prone to it. I was embarrassed to be seen with it. 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - We are sorry to hear that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Colore salon has a great concept but using your product and cost made no sense anymore since the coverage on just the new growth lasted 1 week then I would start to get the skunk line. Just going to Salley's I could buy a product and it would last 3 at a 1/4 of rhe price. Your color felt slimed on my hair unless I used your shampoo. 0 of 0 people found this review helpful. Did you? |
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too lightafter the first shampoo the roots lost their color and the color was too light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We’re sorry to hear that your color came out lighter than you expected and did not provide enough coveage. We have received your request for a slightly darker shade. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Good productLoved the product but color was too dark and had a reddish undercast that I specifically stated I didn't want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- Thank you for sharing your feedback with us. We want to make sure that we get your next formulation just right. A representative from our Color + Care Team has reached out to you so that we can work with you to get your perfect custom color. |
bottles leakedUpon opening the box it was evident that the coloring bottle had leaked. All over it was a gooey mess. Every other time shipping was fine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We're sorry to hear that your order arrived damaged! We have gone ahead and added a non-expiring free order credit to your account, to apply to your next hair color order. Again, we apologize for the inconvenience. |
darkermuch darker than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMahtab - We’re sorry that your hair color turned out much darker than expected. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and assisted you with this matter. Again, we apologize that you were unsatisfied with your experience. |
DisappointedI didn't wash my hair for two days after coloring. With every wash since then my color is coming out and I'm not happy about that. Its in my bath water and on my towels. Don't understand why this is happening and don't{ want to purchase again if it won't stay in 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We're sorry to hear that your color is washing out. Upon reviewing your profile, we see that your colorist reached out to discuss how we can best assist you and, per our Satisfaction Guarantee, offered a complimentary reformulation designed for better results. We look forward to working with you to create your next color order. |
Ok colorSeems the color products make my hair very fine and hard to manage for s few weeks after using the products. The color also doesn't seem as rich as a salon based color 0 of 0 people found this review helpful. Did you? |