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Custom Color Set
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66,713 Verified Client Reviews |
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ColourThe quality of the product was good . I chose the wrong color too much red in it for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair colorColor goes on real nice. I love how easy it applies and works into your hair. I am a bit disappointed with the longevity of the color. It seems to fade a little to fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re so glad to hear you are enjoying your color application process! We apologize that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order. We look forward to providing you with a color that will provide longer lasting results! |
not too good for gray color hairFirst of all, it is expensive. In my opinion I do not need all the items that comes with each order. Secondly, it does not cover my gray hair totally. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobinet - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Golden brown root touch upI have just coloured my grey roots with the first kit provided. I have followed the instructions exactly. Unfortunately it has barely coloured my roots so they are slightly blended in but still quite noticeable. Not impressed 231 of 242 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We apologize that your hair color did not provide the coverage you desired. We've reviewed your account and see that a member of our Color + Care Team credited your account with one complimentary hair color for a reformulated order designed to provide longer lasting results. When you informed us that you would prefer a refund instead, we removed the credit and processed a refund for your color, per our Satisfaction Guarantee. Again, we're sorry that you were dissatisfied with your experience. |
BewareThis was horrible. I ended up with brassy hair looked terrible had to go get it fixed at salon!! It will be 6 months before its back like I like it. 21 of 22 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We’re sorry that your color results were brassier than you desired. Since the color did not turn out the way you expected, a representative has refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
What happened to my shine?This left my once-shiny hair very dull and ugly. I followed the directions exactly so I'm not sure what happened. I was hoping after a couple washings the shine would return, however, that has not happened. I got better results with my drugstore brand. Sorry, but this does not work on my hair. I only hope that my hair will recover. :-( 23 of 25 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We're sorry that your hair felt damaged after using our product. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
No obvious resultsIt did not came out with the desired color i was aiming for. It is the same color as my hair. It look like it did not work at all eveb if i strictly followed the instructions. I was so disappointed. I thought it would be a better result than buying it from a typical store. 24 of 27 people found this review helpful. Did you? |
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Response From Our ExpertsDaphne - We're sorry to hear that your color did not deliver your desired results. Since you were unhappy with your color, a member of our Color + Care Team added a complimentary hair color credit to your account, in accordance with our Satisfaction Guarantee. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we apologize you were unhappy with your color and hope to provide you with a formulation that will better suit your needs. |
awfulAwful. Had to go to a beauty supply store to get color, because your color didn't last with covering up the for only 2-3 weeks. That is awful. 12 of 14 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that you were dissatisfied with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we apologize that you were unhappy with your experience. We look forward to crafting your custom reformulation. |
Color was badThe color had a green tone. Will not buy again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarta - We're sorry to hear that the results of your most recent formulation had a green tone to it. We'd love to remedy this by sending you a complimentary reformulation to neutralize any green tint. One of our representatives will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Looked naturalNot as blond as I would like but it did lighten the color for the winter months.. This company save your details though and dispatch another color out to you without asking if you wanted it first, I didn't like this so will not be using them again.. Be aware when handing over your details 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDerek - We apologize for any confusion regarding our service. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see that you successfully cancelled your Hair Color Plan, so we won't send you any further order unless you contact us first. |