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Custom Color Set
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66,713 Verified Client Reviews |
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Did my color change?This last batch looks different from the previous batches. All I needed to do was a root touch up and noticed the color is different than the previous batches I have received. I really like the previous batches because it showed less red. Now, the redness is back. It was noticeable when I blow dried my hair. The red was very noticeable. I included a picture of what it looked like previous to the last batch (hair is curled) and what it looks like after the last batch (2 pictures. after blow drying). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - We apologize that your most recent formulation did not deliver the results you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to better suit your needs. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will provide the results you're looking for. |
The color has a purple overtoneHello After speaking with your representative I thought she understood what I wanted the color I ordered was dark Auburn and what I got was a brown/black with purple overtones. From what I can remember none of the photos sent show me with brown/black hair. This is my natural color but not what I wanted, it should have been Dark Auburn with reddish overtones. To me this is what it is and in speaking with your rep I thought I conveyed this. I've suspended till May with a possibility of cancellation. Oddly enough the store bought kinds have always given me the right color but don't stay as long. I was given a good recommendation from Terlyn Nowell love her color. What happened to mine? I'm reachable at 310-803-3693, Regine Vavasseur. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegine - We're sorry that your hair color did not meet your expectations. Upon reviewing your profile, we see that a representative has reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. We look forward to working with you to create a reformulation that will better suit your needs. |
It's ok..It was too harsh for my hair first of all. The base color was too dark, and the cooper tones were not strong enough. 0 of 0 people found this review helpful. Did you? |
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The texture of the product is greasy and rubberyI cannot get the product to rinse out of my hair even after several shampoos. It feels like a rubber texture on my hands and there is a leftover film on my hair. This did not happen the first time I used the product, but the next two times the formula was like this. 178 of 186 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We’re sorry that you were not able to easily rinse the color from your hair and that it left your hair with a film. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Made for me hair colorLike product but found custom color a shade darker than I would have liked. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJo Ann - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter shade that you left by logging in to your account. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation based on your feedback. |
Root colorIt didn't light up my roots they are still dark brown and the underneath roots 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAneysa - We apologize that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit, per our Satisfaction Guarantee. Then, once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very Upset and UnHappyAfter receiving my order I was so excited to color my hair. But the end results wouldn't make me feel the same. My roots turned orange yet the rest of my hair would remain the brown it was before. I am in tears thinking about the results. The cost to fix this mess is going to prove to me that $14.95 was a HUGE mistake. I want a FULL refund!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sincerely apologize that your roots turned an uneven, unwanted orange color. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
not for me at allplease cancel my order i dont like this product. i could not wash the colour out left my hair stiff and really sticky i was not happy. 127 of 134 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not enough dye for people with thick hairSadly this product is no good for me as you don't get enough to cover thick and curly hair. It is supposed to be customised to my needs and I stated that my hair was thick, I am very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We're sorry to hear that you did not have enough product for a full color application. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to better suit your needs. Again, we apologize that you were unhappy with your application. |
Custom Hair ColourI find it hard to rinse the hair colour from hair after the application. It remains greasy at the neck line, after using the shampoo and conditioner supplied. This time after a week, it was still greasy. Why? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - We’re sorry that your hair color application left your hair feeling gummy. A member of our Color + Care Team has reached out to you to provide further assistance. We hope to work with you to provide a solution that addresses your needs. |