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Custom Color Set
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66,713 Verified Client Reviews |
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Didn't like at all.I asked for super light blonde it was NOT!!! How do I go about cancelling next order? Not happy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarlo - We're sorry that your color did not deliver the results you were expecting. Because you were unhappy with your color, a member of our Color + Care Team has suspended your Hair Color Plan and processed a refund for your most recent color. Again, we apologize that you're dissatisfied with your results. |
ColorI gave only 2 star because the colour came out with 3 different colours of red. I went to my hair styles to correct. My hair is more brown not red or Cooper. I do not like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristie - We're truly sorry that your initial color application did not provide the experience you expected. Upon reviewing your profile, we see you shared detailed feedback with us and our colorists adjusted your formula into a color you now love. We're excited you found your perfect look! |
Didn't quite get the grayI like the color that was sent to me, but the whole point of coloring my hair was to cover the gray right at the front top of my hair, it covered some, but not all and I can still see it. I made sure to ask for color for hair that doesn't take color well, but it still didn't take. Not sure if I want to touch up. It says it will be sending me touch up for my ends, but it's my roots that have gray... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- Thank you for sharing your feedback with us. We apologize your color did not provide the best gray coverage. We have reviewed your account and see that a representative of our Color + Care Team has reached out to you regarding this matter. We have added a free order credit to your account so that we can provide you with a color to better suit your needs. Again, we are sorry that your gray coverage was not 100% satisfactory. |
Hair colorGood color but not as good as other times at gray coverage. 0 of 0 people found this review helpful. Did you? |
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Loved the color and how it made my hair feelThe color is lovely and very close to my natural color. Love the shine too!! My only complaint is it fades after 2 -3 weeks even washing with color safe shampoo. my very few greys are slowly becoming visible again NOT at the root, but the actual strand of hair. The color lightens after 2-3 weeks. Wish it had better staying power. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ellen - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great color, not on grayI love the color, it doesn't cover gray well. It washes out in a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were unhappy with the gray coverage results after adjustments were made based on your feedback. We have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not what it used to beWashes out now, and the color is inconsistent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - We apologize that your results were not lasting as long as you expected. We see that you've reached out to your colorist and we have made adjustments to your custom formula. We look forward to seeing your results! |
I liked my previous color better :(I waited to try this color until 2 days ago, because I have been busy, but also because I was a little nervous! It is darker, but it also has a reddish tint to it. I have had a couple of people refer to me as a "redhead," which I do not like. I do not like this color very much, and would much rather have my previous color to re-color my hair. Probably as soon as possible. I REALLY don't like red in my hair. :( I am fairly certain I have mentioned this before, and asked for no red please! Thank you. Best, Kelly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We apologize that your results came out differently than you expected. Upon reviewing your account, we see that you reached out to your colorist, who was then able to send you an adjusted color based on your comments. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
colori am sorry I have tried to get the right color I want and I am just not getting it from you, I feel I should just move on. 0 of 0 people found this review helpful. Did you? |
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Uneven, faded quicklyThis hair color was uneven, it faded quickly, and splotchy, some areas are still light redish brown while other areas are a deeper red. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |