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Custom Color Set
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66,566 Verified Client Reviews |
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haircolormy most recent haircolor seemed darker than previous orders, not sure why? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We apologize that you are unsatisfied with your color results. Since your most recent color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
It was okLet me expand...I have always, the last few times loved the custom color created for me, but this time it came out very red and with no lightning of my hair so it seemed. Lets just say people really did notice, but not in the way I would have liked. Oh well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
gray roots still!I love the overall color but my roots are still gray! It did not color them to my satisfaction. I followed the instructions to the second. My roots are still gray. Not sure if there is a different formula for stubborn gray roots? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We are sorry to hear that your last application did not provide the gray coverage you expected. We want to make sure that your next hair color application is just right and will adjust your next formulation to achieve better coverage. Again, we apologize that this last order was not completely satisfactory hope that your next adjusted order will better suit your needs. |
Hair colourI wasn't very happy with how long the colour lasted it was only 3 weeks before my grey started showing again the colour was nice and just the colour I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry to hear that your hair colour faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated colour that will provide longer lasting results. So we have credited your account for one complimentary hair colour order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a colour that can better suit your needs. |
Not so good on graysStill some grays. The color is good but drys my hair out. Probably because I have to leave it on longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy- Thank you for sharing your feedback with us. A representative of our Color + Care Team has just reached out to you regarding this matter to provide some tips for a solution. |
needs darkermy hair is over processed and so it comes out bleach blonde, I just colored it last night and dont seem to see much difference, roots are OK but color doesn't seem to penetrate on the rest of my head. see new pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelita - Thank you for your color feedback. Upon reviewing your account, we see that your colorist received your new photos and we sent you a reformulation. We're so glad to see you then enjoyed the new color! |
no different than store bought colorI spent 15+ years buying Revlon $3.00 color and loved it. This stuff is ok, but doesn't do anything better than the $3.00 store bought stuff. 0 of 0 people found this review helpful. Did you? |
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Wrong color/ Great customer ServiceAlthough I wasn't 100% happy with the way my hair color turned out (I was trying to fix my roots from looking too brassy from a previous dye job) I was very pleased with their customer service. They guarantee 100% satisfaction and so I could choose to have another color sent out for me or my money refunded. Very easy 0 of 0 people found this review helpful. Did you? |
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Still the same thing as other product that I got from any storeIt no difference from the color I bought from any other store. It still cannot cover the gray hair on the edge of my face and forehead. I don't have much gray hair and the only places that I want to cover are the edges of my face and forehead and it is not working. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBingBing - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Overall I like, and would recommend the product...just a couple of things.The consistency of the color makes it hard to get all hair covered. I find I sometimes miss little areas. I don't usually have this problem. Also, my last color didn't grab the hair as well. The color was quite a bit lighter at the root compared to the rest of my hair. This has not happened before with this product. I have been using this product for about 6-8 months. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that you were unhappy with the results of your order. We see that your colorist reviewed your comments and adjusted the formulation. Upon reviewing your results after we sent the color, we're glad to see we were able to provide a formula that better suited your needs. |