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Custom Color Set
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66,566 Verified Client Reviews |
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I really want to know how to get this dark color out.We were getting to the light copper color I wanted till the last mix. My hair is a dark auburn not at all what I wanted. How do I get this color out? I liked the other colors and we were almost at the color I wanted. Please let me know how to get this very dark color out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Burned scalp, smell is horrid!My head is still itching and just not the same. The smell was unbelievably strong. I only had a couple greys and covered them up for about 2 weeks maybe. Colour was fine, and easy to apply. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Couldn't get color rightThree strikes. I tried three times and I was careful to explain each time what I was looking for. Natural medium brown hair with a natural reddish tint. I end up with purple, bright copper or my latest look, Ronald McDonald Red. I am not a happy camper. A 40 year old does not want to walk around with drastic bright unnatural looking hair!!!! I'm done. 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We're sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
N/AThey sent me a color that was not what I had ordered, and hair so dark I stay now instead of dark brown and black looks is the unforgivable mistake. 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We apologize that you are unhappy with your color results. Since the color turned out darker than you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory. |
Custom hair colourGood coverage but the colour was way to dark, expensive compared shop bought colour. 0 of 0 people found this review helpful. Did you? |
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colorI wish I could get some of the red color out of my hair and make it more blonder....plus my hair does not look healthy anymore?...what can bring back the shine? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're sorry to hear that your hair's appearance seems different than usual. We have passed your color change request and questions onto your colorist, who will be reaching out to you soon. We look forward to assisting you further! |
wanted a moreI wanted a more light brown hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDjuana - We're sorry that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for a lighter brown color. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not lastingI just colored by hair on March 10th and have noticed that the gray is already showing and it has only been 5 days. It is not covering the gray in the front of my hair. I leave it on for the 40-45 minutes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- We apologize that you were disappointed by the gray coverage of your hair color order. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. Again, we apologize that you were unsatisfied with your experience. |
MY COLORAFTER A COUPLE WASHINGS MY ROOTS WAS TURNING RED WITH DARK HAIR. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We're sorry that your roots were turning red. We see that your colorist reached out to you when you brought this to our attention and gave you advice for an optimal color application. We will also be adjusting your color formula in your next order to reduce the redness. We look forward to seeing the results! |
Brown color, requested blondeThis was the second attempt I made at ordering a blonde color to touch up my roots. I was again sent a brown color that made my roots darker than what I wanted. I'm a Scandinavian blonde so maybe I didn't make that clear and described my color as dark blonde or something. Regardless, after the 2nd time of trying the color, I had to go back to a professional salon and spend several hundred dollars to get it fixed. I like the idea of esalon, it's a great concept and I liked the customer service and no other complaints, they just don't have my blonde color. 119 of 125 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna - Thank you for your review. We're sorry that both of your color formulations came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your color results. |