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Custom Color Set
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66,713 Verified Client Reviews |
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Results haven't been consistentMy hair color is continuing to get more brassy/reddish instead of less. I wanted a true brown but my results have been inconsistent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellye - We apologize that your hair color has turned out brassier than you have expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The product is nice my color was just off.Happy with service but unhappy with color.Hopefully we can get it right next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you have been unhappy with your color. One very important and unique benefit of our service is that we can adjust your personal formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. |
Great system...butI loved the process of creating my color and the packaging that it came in. The color was what I expected. My only negatives are that I thought this product had a strong smell for a temporary color. Also, I lost A LOT more hair than usual after coloring and continued to have LOTS of hair breakage. I had to cut a several inches off my hair in hopes to improve the quality. I can't be completely sure it was this product that did this but to be on the safe side I will most likely never use it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re truly sorry to hear that you experienced hair breakage following your color application. We have reached out to you to discuss your hair color needs and how we can further assist you, per our Satisfaction Guarantee. |
WOULD NOT cover the graysNO matter how many times i used this product, it WOULD NOT cover my grays. Also, I very clearly CANCELLED ANY FURTHER hair color shipments from you, just a couple of weeks ago. I tried your product at least three times, it didn't work for me. NO hard feelings, just goodbye. Thank you, Angela 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- Thank you for sharing your feedback with us. We apologize that your hair color applications have not been providing the best gray coverage. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn't cover my greyI am not very happy with this product I followed the instructions exactly but needed to colour my hair again in 3 weeks as it didn't cover my grey the way it should have. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and processed a reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
This is a wasteMy "custom" hair color gives the same result as a $2.50 box of color from the store. I turned off the auto delivery option and delayed the next 2 shipments but they were sent anyway so the company could charge my account. Such a scam. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsJaime - We're sorry that your color results did not turn out as you expected. Upon reviewing your profile, we see that when you turned off the Hair Color Plan, unfortunately, the order had already placed. Upon contacting us, one of our representatives confirmed your Hair Color Plan was suspended and refunded you for your most recent order. Again, we apologize that you were dissatisfied with your experience. |
Lighter?The color was darker than I like. I would like something lighter but not brassy, especially for the summer. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPolly - We apologize that your most recent formulation came out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you directly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Cancel all future shipmentsPlease cancel all future shipments and unsubscribe me immediately. Thank you! Karen Schwarcz 3/22/16 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We're sorry to hear that you would like to cancel your Auto-Delivery services. As you requested, both your Made For You Hair Color Plan and Match-Up have been suspended. One of our representatives will be reaching out to you shortly to discuss how we can best assist you. Again, we apologize that you wish to cancel your services. |
Not a fanThis colour looks like my normal box dye after about 8 weeks. The roots are a way different colour and appear grown out from the rest of the brown with a red tint hair. It was so much work to do both roots and body, I wish I could have had only a single colour. By having roots and a body colour, I feel like theres more room for error (like having Orange roots and brown body). I'm pretty disappointed and can't wait until I can change to a colour I actually like. The main colour is way too dark, and not red enough like I asked for. I feel like the stylist ignored my request and sent what she felt was best, because at least my Mom likes the colour, it's basically my natural hair but darker. Did I mention I'm not happy? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKrysta- We apologize that you are unsatisfied with your colour results. Since the colour turned out darker than you expected and not as red, one of our representatives has reached out to you to discuss your hair colour needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Custom Hair colorI generally am happy but last time I used it , it didn't seem cover the gray as well. Can you change my formula to more gray coverage on the next shipment. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeDe - We’re sorry your most recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |