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Custom Color Set
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66,566 Verified Client Reviews |
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too orangeHi, I asked for a revised formula to cover gray better and cut down the brassiness. My new formula was medium blonde with gold. I think I might need something with less gold as it comes out orange looking on me, especially outdoors. Thanks. Please send next adjusted haircolor at the end of April. 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry to hear that your color came out with more orange tones than you expected. We have received your request for reduced golden tones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. As you requested, we have also adjusted your delivery schedule for your next order. We look forward to crafting your custom reformulation. |
Not what I ordered....I ordered black hair color with visible blue highlights. I got straight black hair color, you can't see any blue at all anywhere in my hair. Was supposed to receive an application brush with my order. The brush was not sent to me. I could have just went to walmart and got the color I wanted for cheaper. Now I am stuck with something I didn't want. Very bad company. 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We apologize that you were disappointed with your color results. Since the color did not have the blue tones that you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Could be better for grey coverageI have to say I was disappointed. It's OK but after the hype I wasn't impressed with the following factors: * Ease of use - it as runnier and messier than what I'm accustomed to *Hair condition - it was OK until I shampooed then it felt and looked very dry *It did very little for grey coverage - my hair still looked like it needed dying immediately after the colour treatment *Dull colour - I was expecting something rich and glossy with a stronger copper/golden tone but it looks like a flat brown which maybe isn't helped by how dry it made my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you for sharing your feedback with us. We are sorry to hear that your eSalon hair colour was not 100% satisfactory. Since the colour did not turn out as you expected, a member of our Colour + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Grey started to show after a weekMy hair took the colour really well, but after a week I could see grey strands forming around my hairline. Luckily having Afro-Caribbean my scalp is hidden and therefore the grey is not noticeable unless parting my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Specified no purple tones in a copper color.Received copper color with purple tones. I really wanted to love this service and product. Turns out the "custom" color is not exactly custom. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re sorry that you were disappointed by the results of your color application. Since you expressed that you were unsatisfied, one of our representatives reached out to you and offered to refund you for the color or process a complimentary reformulation, per our Satisfaction Guarantee. As you had requested in your reply, we processed the refund. Again, we apologize that you were unhappy with your experience. |
Great color but gray hair still visible and left a messColor came out great and I appreciated receiving the extra processing kit as I have long ombre hair and will need to touch up but none of my grays changed color. Also the dye pretty much stained everything in my bathroom which was not great for me since I am in a rental apt. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVal - We are glad your color came out great, but sorry to hear it did not cover your grays. We've notified your colorist that you need adjustments for your next order, and look forward to seeing your results. Additionally, we will be reaching out to you shortly to offer guidance on cleaning up stains. We value every client's experience, and we look forward to improving yours. |
I guess it is OKThe color is just not right for me. I really need it much lighter and I am not getting what I really want. I guess I will just have to keep trying until I get it right!! 0 of 0 people found this review helpful. Did you? |
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Nothing SpecialI don't see the difference between the store bought and this product. Oh, wait...... The price of this product is twice as much as the store bought and it works the same. 0 of 0 people found this review helpful. Did you? |
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Not for meThis color is nice however it is way too dark for me, I am trying to get more of a med. blonde with an icy tone (8.24) I believe is the color number. will not use this dark color again. it is ment for someone of darker complection 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMindy - We're sorry that your color came our darker than you were expecting. We've received your comments requesting a lighter shade with an icy tone. Your colorist will review these comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you directly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
No better than walmartThe dye is no better than any cheap hair color I've ever bought. My hair is now dry and unhealthy, and hardly changed in color. Canceling my subscription. 22 of 24 people found this review helpful. Did you? |
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Response From Our ExpertsAilene - We're sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |