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Custom Color Set
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66,566 Verified Client Reviews |
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Root colorIt didn't light up my roots they are still dark brown and the underneath roots 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAneysa - We apologize that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit, per our Satisfaction Guarantee. Then, once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very Upset and UnHappyAfter receiving my order I was so excited to color my hair. But the end results wouldn't make me feel the same. My roots turned orange yet the rest of my hair would remain the brown it was before. I am in tears thinking about the results. The cost to fix this mess is going to prove to me that $14.95 was a HUGE mistake. I want a FULL refund!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sincerely apologize that your roots turned an uneven, unwanted orange color. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
not for me at allplease cancel my order i dont like this product. i could not wash the colour out left my hair stiff and really sticky i was not happy. 127 of 134 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not enough dye for people with thick hairSadly this product is no good for me as you don't get enough to cover thick and curly hair. It is supposed to be customised to my needs and I stated that my hair was thick, I am very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We're sorry to hear that you did not have enough product for a full color application. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to better suit your needs. Again, we apologize that you were unhappy with your application. |
Custom Hair ColourI find it hard to rinse the hair colour from hair after the application. It remains greasy at the neck line, after using the shampoo and conditioner supplied. This time after a week, it was still greasy. Why? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - We’re sorry that your hair color application left your hair feeling gummy. A member of our Color + Care Team has reached out to you to provide further assistance. We hope to work with you to provide a solution that addresses your needs. |
I did not care for this productThe product left my hair greasy and awful looking. The color is off too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarin - We apologize that you were unsatisfied with the results of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
The color did not last, it washed out in 2 washesIt also left my hair very dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - We’re sorry to hear that your hair color faded faster than you expected and left your hair feeling dry. We have received your request for longer-lasting results. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Gray hair returnsThis batch was requested because I needed a stronger gray hair coverage. My gray hair began to show five days after I colored it. I'm disappointed because I thought eSalon would be better than the store bought color and I thought that because it was supposed to be a custom color that it would last longer than 5 days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikita - We’re sorry to hear that your hair color did not offer the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide increased gray coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit as well as discuss your reformulation. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Custom colorMy color was too dark and it only lasted 2 weeks. It didn't cover all my gray. I was very disappointed. 123 of 126 people found this review helpful. Did you? |
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Response From Our ExpertsKelli - We apologize that your hair color was too dark and faded faster than you expected. We would love to send you a complimentary reformulated color that will provide longer lasting results, per our Satisfaction Guarantee. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we're sorry you were unsatisfied with your results and hope to create a color formulation that can better suit your needs. |
Color did not meet expectations and faded fastThe instructions were easy to understand and I had a cosmetician apply, but the color wasn't what was expected and faded within 2 days. Not a good experience 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We're sorry to hear that your color did not turn out as expected and faded faster than you anticipated. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A representative has reached out to you with directions to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |