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Custom Color Set
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66,566 Verified Client Reviews |
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I liked my previous color better :(I waited to try this color until 2 days ago, because I have been busy, but also because I was a little nervous! It is darker, but it also has a reddish tint to it. I have had a couple of people refer to me as a "redhead," which I do not like. I do not like this color very much, and would much rather have my previous color to re-color my hair. Probably as soon as possible. I REALLY don't like red in my hair. :( I am fairly certain I have mentioned this before, and asked for no red please! Thank you. Best, Kelly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We apologize that your results came out differently than you expected. Upon reviewing your account, we see that you reached out to your colorist, who was then able to send you an adjusted color based on your comments. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
colori am sorry I have tried to get the right color I want and I am just not getting it from you, I feel I should just move on. 0 of 0 people found this review helpful. Did you? |
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Uneven, faded quicklyThis hair color was uneven, it faded quickly, and splotchy, some areas are still light redish brown while other areas are a deeper red. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Has the formula changed?I have been using eSalon for over a year and have been happy, however this time the colour left me feeling I had poured crude oil on my hair. It was a horrible consistency and really hard to get out. My hair looked OK after the colour. Not sure about doing it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSushma- We’re sorry that you were unsatisfied with this last hair colour application We reviewed your account and see that a member of our Colour + Care Team has reached out to you to discuss your hair colour needs and how we can best assist you. Again, we apologize that you were dissatisfied with this recent application. |
Starts out strong then fizzles...I love the eSalon service/customer service but I am just not thrilled with the color. Every time I color it starts out looking beautiful but fades fast and turns into a color that looks unnatural and chalky. It may be that the color I have is red, which is hard to maintain. Regardless of the reason, I just don't like having color that I don't love all the time. I do have to say that my hair is in much better condition than when I started though! 0 of 0 people found this review helpful. Did you? |
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Not the best for grey coverageDoesn't last very long and has a reddish hue. Price is okay and it's convenient . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We are glad that our color is convenient for you and we're sorry that you had been unhappy with your results. We see that you reached out to your colorist with your concerns, who then reformulated your color for better results. We value every client, and are committed to delivering the perfect color and coverage for you! |
Not exactly what I wantedWas looking to brighten up my hair so that it wasn't so blatantly dyed. But...it looks the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Seems to dry it out and fade too fastMy ends have felt drier since using this product, and I notice the overall color fades too fast...even though I only wash every 3 days and use color safe products. It is nice having it home delivered though! And the customer service is great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that your hair color has faded faster than you've expected and also left your hair feeling drier. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Started off Great...The day I colored my hair it was perfect! A great red, just like I asked for! 2 days later when I washed it all my great red was gone. It looks like I used a color spray then washed it out. I'm now back to the dull reddish brown I was before I colored. I've always had great color with eSalon which makes me even more disappointed with this purchase. 22 of 23 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
THE SMELL WAS HORRIBLE I COULDN'T EVEN USE ITI was excited to find a new way to color instead of using a salon but was so disappointed when I tried using this color. THE SMELL WAS HORRIBLE I COULDN'T EVEN USE IT. I threw it all away. Bummer guess it's back to the salon. This product total waste of my money and time. Total fail but nice box. 14 of 16 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We're sorry to hear that you felt our product's odor was too strong. While our Permanent hair color contains ammonia, which some believe has a strong smell, eSalon and other experts believe that it is a safer and a better choice than the substitutes that some other hair color companies use, such as Ethanolamine. Upon reviewing your profile, we see that a representative has processed a refund for the cost of the color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |