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Custom Color Set
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66,689 Verified Client Reviews |
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Hair colorI like the color at first but it seems to fade quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
ColorThe color was finally closer to the right color bit the grey coverage was barely over 50% 0 of 0 people found this review helpful. Did you? |
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Doesn't last longThe dye is not lasting long on my roots or grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDot - We’re sorry your order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your upcoming color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
CoverageDid not cover my grey well. 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorI am usually thrilled with my custom color and the fact that it covers the new growth of gray, but this time the gray is sort of a pale golden brown thus I cannot pull my bangs back as you can see a definite line. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - We apologize that your most recent hair color order didn't provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to provide increased gray coverage. So we have added a complimentary hair color credit to your account. A member of our Color + Care Team has reached out to you with more information regarding this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
great colormy hair looked healthy, but the color was not what I was expecting. I wanted a dark auburn with violet/purple undertones and that;s now what I got 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We apologize that the color results of your initial formulation didn't deliver the violet tones you expected. Based on your profile, we see that your colorist crafted a complimentary reformulation designed with increased violet tones, per our Satisfaction Guarantee. We look forward to hearing your feedback on this adjusted shade soon. |
Not as expectedThis was just the same as a box. I still had red/orange undertones. Not as expected. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as satisfied as first two times.I have used this hair color a few times now and have to say I am reconsidering my options. I've worked hard at following the instructions and times but have not consistently gotten close to the same results. I am especially concerned about the ashiness and lack of shine after my last application. 0 of 0 people found this review helpful. Did you? |
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Disappointing: did not cover gray hair!This would be my third time using the Custom Hair Color product. The first two times the product worked great. This last time, I was really disappointed. Did not cover the gray. Not sure if I will purchase from e-salon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We’re sorry to hear that your hair color has not provided the expected gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you regarding this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorThe color is OK. I guess I'm looking for a deeper wine shade. I like the darker color. I didn't like how light the last change got. But I's like more of deep wine color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - We've carefully reviewed your review and see that your colorist adjusted your custom formulation for more of a plum, wine-colored shade. We look forward to hearing your feedback on this reformulated color soon. |