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Custom Color Set
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66,689 Verified Client Reviews |
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so soThe first 2 formulas they sent were not at all the shade I requested and hoped for. Finally, I like this 3rd color. However, my motivation to try eSalon was the promise that it was better for my hair. After 3 months and 3 colorings, I really don't see that it's any better than when I used the over the counter versions. Personally, I don't see that it's worth paying 3 times the price, so I'm going back to my OTC color. 0 of 0 people found this review helpful. Did you? |
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No gray coverageI was really disappointed in the color that was sent. I asked for a golden brown and got a reddish brown that did not cover the little bit of grays I have. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Then, once your order processes, your colorist will review your comments and make any necessary adjustments to reduce red tones and increase coverage. We look forward to crafting your reformulation. |
Hair colourThe last two colour matches Iv had from you have not given me the coverage I wanted or got from the first mix I had from you. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We’re sorry that your hair color did not provide the coverage you expected. A member of our Colour + Care Team has reached out to you to discuss your hair colour needs. Again, we are sorry that you were unhappy with your color results and hope to provide you with a colour that will better suit your needs. |
My hair is burgundyNot at all what I wanted. I look like a cherry wood tree!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - We’re very that you were unhappy with your color results. Since the color turned out much more burgundy than you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I think it is to strong for my hair.I need something milder. I will be cancel all my future orders. Plus I asked for more red and my last order i received looked just like the previous. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJuanita - We’re sorry to hear that you were unhappy with the results of your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Didn't arriveIt never arrived and still waiting for refund, had to go to a salon to get it coloured😤 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPauline - We're so sorry to hear that your order did not arrive! One of our representatives has reached out to you to discuss how we can best assist you. Again, we apologize for any inconvenience. |
Don't stay!¡!I give to this product like 2 or 3 opportunities and don't work the gray hair coming out in one week, the color start fade in the same time and look really ugly. Look like good quality but I don't think so. I have better results with others cheaps colors. I give them 2 start only for the presentation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristal - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.not sure |
color retensionI used my custom color a week ago and the gray is already back. Is there something to cover the gray for a longer time? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We apologize that your color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
I asked for the color to have more Auburn tint - without looking Raspberry RedI asked for the color to have a more Auburn tint - without looking Raspberry Red. Well it was not Raspberry red but I saw very little Auburn tint. I am also unhappy about the section of root hair color (about an inch or inch and 1/2) that seems to come out visibly in less than a week. In this last coloring, I even left it in the root section about 5 mins longer than the instructions and still the root section is not the same color as the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJune - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color for ends is too light.I would like for the colors to blend in. The roots are dark. Which is awesome, but the ends are too light. I have two shades of color and is noticeable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyann - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have offered to credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |