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Custom Color Set
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66,566 Verified Client Reviews |
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Sadly disappointedI was very excited to get your product but was sadly disappointed. I actually had to recolor my hair 3 weeks after using your product and yes, I followed your directions with the exception of leaving the color on an additional 5 minutes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- We’re sorry that you were disappointed by the coverage if your hair color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not as specific as they claimI was really disappointed. I wanted a warm auburn color. I got dark brown. I gave all my information and it still didn't come out right. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are sorry that your hair color turned out darker than you expected. We've reviewed your profile and see that a representative has reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were disappointed with your color. We hope to work with you to provide a formulation that will deliver your desired results. |
Too darkThankfully, I followed the directions, and I waited to pull the color to my ends, but I was hoping for a nice subtle dark brown, but my hair is black. I'm hoping I will be able to fix it without major correction or having to have two tone hair until it grows out. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that your color results were darker than you anticipated. A member of our Color + Care Team has reached out to you to disucss tips to lighten your hair as well as how we can best suit your needs, in accordance with our Satisfaction Guarantee. Again, we are sorry that you were unhappy with your experience and hope to provide you with a solution. |
Oh noI'm going to call, but in the meantime I'm so disappointed. The color is very red, not brown at all, with almost pink undertones. I hope I can get this fixed as I've heard nothing but good about this company. I'll be calling tomorrow. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry to hear that your color results had unwanted, uneven copper tones to it. We’d love to remedy this by sending you a complimentary reformulation, per our Satisfaction Guarantee. We see that you've been in correspondence with your colorist, who will create your reformulation to tone down those warm tones. Again, we apologize that you were disappointed with your results. |
much darker than expectedwas hoping for a warm chocolate, I feel this is much darker than I had hoped for more like semi-sweet dark chocolate. Most people think I colored my hair black its that dark. It looks ok though and the grey is well covered and I wanted my prior red colorings to be gone and that is better, no red anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - One very important and unique benefit of our service is that we can adjust your personal formulation. If you decide that you would like your color further adjusted, tell us in the comment section of your profile and we’ll adjust your formulation to a color that better suits your needs. |
Wasn't what I expectedI had written to the color specialist about my previous color with them having too much of an orange undertone and the new one I was sent was just the same. I'm very dissatisfied. I will not be reordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
goodI love the color as my goal is to lighten my hair and I know it's a process but what I found with this custom color is that it did not cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLissette - We're sorry that your most recent formulation did not meet your expectations. Upon reviewing your profile, we see that your colorist has adjusted your formulation and hope this color better suits your needs. Again, we are sorry that you were not 100% happy with your color results and hope to receive your feedback on your reformulation soon. |
Didn't last this time at all :(Love the color, hated that it only lasted a week and didn't cover my grey :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry to hear that your hair color did not provide sufficient gray coverage and faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied with your results and hope to provide you with a color that can better suit your needs. |
Too dark!I love this hair color line, but wish you could make the shade a little lighter for me as asked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We apologize that your last application did not turn out as you expected. We truly value everything our clients say and will take your comments into consideration. Upon reviewing your profile, we see that your colorist recently adjusted your color. Once you have tried your hair color we would love to hear your feedback. |
Great gray coverageI did get full coverage on my gray hair; however, I did not get any red tone which besides the gray coverage that is what I was aiming for. I tried two different compounds and neither of them have worked to achieve the reddish tone in my hair. I might just stay with the soft black for gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We're sorry our previous custom color blends did not have enough of a visible red tone. We see that one of our expert colorists has already reached out to you to formulate a new color to remedy this. We look forward to hearing your thoughts on this new color soon! |