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Custom Color Set
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66,689 Verified Client Reviews |
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Not happyI am not pleased at all the last two times my order has been sent I put in at roots leave for 25 minutes add to rest of hair. The color is not taking at all. Hope this time it lasts longer than two week. This isn't permanent. I really want to cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Loved it, liked it, just okay. ....I loved the color when I first colored my hair. It went dull after about a month. Otherwise, I loved it....Is there anyway to make it last longer? 0 of 0 people found this review helpful. Did you? |
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Hair colorI liked the lighter color but it had a definite red Orange under tone which I'm not excited about. My hair already has a red undertone, which I previously stated. 0 of 0 people found this review helpful. Did you? |
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Color not what expectedToo brown not much red/purple. Easy to work with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris - While we're glad that you enjoyed the ease of application, we apologize that your color order did not turn out as you expected. We see that your colorist has reviewed your comment and adjusted the formulation and/or instructions for recent color order accordingly. We hope this reformulated shade better suits your needs and we look forward to hearing your feedback soon. |
i'm not happy with the color,I followed the directions step by step and did not get the result i expected. My roots are the color i wanted my hair to be 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabatha- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DamagingAlthough, this kit comes with stain guard, and stain remover, it took several days for the stains to fade off of my skin. This product left my hair extremely dry. The color that was suggested to me was dark brown. It turned my hair black. Although, it did tone down the red in my hair I don't recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and see that a representative has reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results. |
Fried my hair.This product fried my hair, was hoping it was just because of the initial coloring. After washing for the 2nd time it even feels worse. I have long damaged hair now, very upset 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJenn - We sincerely apologize your hair felt damaged after your color application. We've gone ahead and issued a non-expiring credit for the cost of your hair color to be used towards any non-hair color product of your choosing. Again, we're sorry you weren't 100% satisfied with your coloring experience. |
HAIR COLOURIT TURNED OUT DARK AND NO COPPER OR LIGHTER BITS THROUGH IT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We apologize that your color did not include the copper tones you were expecting. Upon reviewing your profile, we see that your colorist received your comments and adjusted your formulation for your next color order for increased copper tones. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback on your reformulation shade. |
Hair colouringThe issue I have been having with this product is it washes out within a week. Even using your shampoo, conditioner and color stay Is this a known issue? Can anything be done when mixing the solution in your factory to make the color more permanent than a week? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reviewed your comments and adjust your formulation and/or instructions for your current order that recently shipped. We hope this new formulation will provide longer lasting results and look forward to hearing your feedback soon. |
Copper redAll the copper red washed out in two shampoos! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that the copper tones in your formulation faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a shade that will deliver longer lasting results. |