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Custom Color Set
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66,566 Verified Client Reviews |
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color is pretty goodColor is good, close to my original color; but the chemicals dried out my hair and made it feel coarse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We are sorry to hear that you experienced dry results. Upon reviewing your account, we see that you contacted us and we were able to guide you through our Rinse Through Your Ends step to ensure hydrated hair during and after application. Thank you again for reaching out and we're always here to help! |
lasts for two weeks barelylasts for two weeks barely 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElina - We’re sorry to hear that your color faded faster than you expected. Since you indicated that you were unhappy with your results, a member of our Color + Care Team has cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Turn for the WorstI dont know if you changed your formula or what but this does not cover everything anymore. When I receive this hair color I would take it to my hairdresser who made sure it was everywhere. I get out into the sun and I see it does not cover everything. Please DELETE MY ACCOUNT I do not wish to receive any products anymore. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- We’re sorry that you were unsatisfied with the coverage of your recent custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not what I was looking forHi find the customer service for E salon to be excellent, but I'm not thrilled with the product itself 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEm- Thank you for sharing your feedback with us. A member of our Color + Care Team his just reached out to you regarding your hair color so that we can better understand your hair color goals and needs. We apologize that your hair color was not 100% satisfactory. |
A little too orangeThe changed color turned out to have an "orange" tinge to it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We're sorry to hear that your reformulated color had an unwanted orange tint. We have forwarded your comments to your colorist who will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Still some stubborn greyWhile this color was re-formulated for me, with extra grey coverage, and more intense red, it wasnt neither. The color i like well enough, for now. The grey coveraged about as well as any over the counter product. Still deciding on whether or not I will continue with product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSidney - We’re sorry that you were unsatisfied with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not enough coverageThe color itself was good. However, it did not cover my gray well enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellhy - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A representative has reached out to you with directions on how to redeem this credit. Again, we apologize you were disappointed and hope to provide you with a color that can better suit your needs. |
Seems to last as long as store boughtAfter third wash the color has lightened. Also, doesn't stay well on gray parts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRima- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Just okayAs said in the headline, just ok. Really not happy with the smell of any eSalon's hair color. 0 of 0 people found this review helpful. Did you? |
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Didnt last very longLooked great for about a week, but then darker color seemed to wash out. Need darker to stay. Maybe try more auburn shade? Right niw im a strawberry blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - Thank you for contacting us. Upon reviewing your profile, we see that your colorist has reviewed your comments and adjusted your formulation based on this feedback. We look forward to hearing your feedback in the future. |