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Custom Color Set
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66,566 Verified Client Reviews |
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color retensionI used my custom color a week ago and the gray is already back. Is there something to cover the gray for a longer time? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We apologize that your color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
I asked for the color to have more Auburn tint - without looking Raspberry RedI asked for the color to have a more Auburn tint - without looking Raspberry Red. Well it was not Raspberry red but I saw very little Auburn tint. I am also unhappy about the section of root hair color (about an inch or inch and 1/2) that seems to come out visibly in less than a week. In this last coloring, I even left it in the root section about 5 mins longer than the instructions and still the root section is not the same color as the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJune - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color for ends is too light.I would like for the colors to blend in. The roots are dark. Which is awesome, but the ends are too light. I have two shades of color and is noticeable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyann - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have offered to credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Hair colorI like the color at first but it seems to fade quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
ColorThe color was finally closer to the right color bit the grey coverage was barely over 50% 0 of 0 people found this review helpful. Did you? |
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Doesn't last longThe dye is not lasting long on my roots or grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDot - We’re sorry your order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your upcoming color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
CoverageDid not cover my grey well. 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorI am usually thrilled with my custom color and the fact that it covers the new growth of gray, but this time the gray is sort of a pale golden brown thus I cannot pull my bangs back as you can see a definite line. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - We apologize that your most recent hair color order didn't provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to provide increased gray coverage. So we have added a complimentary hair color credit to your account. A member of our Color + Care Team has reached out to you with more information regarding this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
great colormy hair looked healthy, but the color was not what I was expecting. I wanted a dark auburn with violet/purple undertones and that;s now what I got 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We apologize that the color results of your initial formulation didn't deliver the violet tones you expected. Based on your profile, we see that your colorist crafted a complimentary reformulation designed with increased violet tones, per our Satisfaction Guarantee. We look forward to hearing your feedback on this adjusted shade soon. |
Not as expectedThis was just the same as a box. I still had red/orange undertones. Not as expected. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |