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Custom Color Set
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66,566 Verified Client Reviews |
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Poor colorMy color washed out after two washes. Do not want any more. Thanks 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We're sorry to hear that your color results faded after two washes. Since you were dissatisfied with your results, a representative has reached out to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that provides the coverage you're looking for. |
Damaged my hairI will not be using this product, as it has damaged my hair. My hair has always been healthy but not after using this product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We’re sorry that your hair felt damaged after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
For 18 year oldsIt is a great idea and product if you have already perfect hair. The shampoo bottle broke instantly and I had to shake the shampoo out of it since the handle fell apart inside of it. 4 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsA- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I LIKED THE SYSTEM/KITTHE COLOR WAS JUST TOO DARK. I NEED SOMETHING MUCH LIGHTER, MORE SPRINGY 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We're sorry to hear that the color was too dark for your liking. We see that your colorist review your comments and adjusted your most recent color order to a slightly lighter shade, as you requested. We look forward to hearing your feedback on your reformulated color in the future. |
Good experienceGood presentation of the product, easy to apply, everything that you need is in the box. Great gray coverage. But the color didn't meet my expectations, will love to try different one next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanesa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Cant get a cool blondeI tried multiple incarnations of the ashy or cool blonde, specified no orange at all multiple times, but unfortunately each colour came out orange. I have had demi-permanent blonde many times from my hair stylist and it was never orange, but their colour is. My stylist cant understand why I cant get an ashy blonde, since it is easy for her. Also, after six weeks the colour hasn't washed out, it is still orangey. I never do permanent colour, but it looks like I may have to bleach this out if its still there in a month. I tried for months, but each tone looked strawberry (orange) instead of cool ashy blonde. Tired of orangey now. I'm guessing they can do more with their dark colours, but it seems their base blonde colour is orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
a bit darklasting ok, color still a bit too dark. My grays on the side showed up in less than two weeks, but that is a problem I have all the time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen- Thank you for sharing your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We hope to get your hair color just right with your future applications. |
Gorgeous color, didn't lastI colored two weeks ago and the color was realy, truly natural. However, my gray is already poking through. Covering the ugly grays is my reason for coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - While we're glad that you enjoyed the color results, we apologize that you were disappointed by the gray coverage. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a formulation that better suits your needs. |
terrible colorMy hair came out a terrible color. I will never do color again. I'll stay with natural hair from now on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We apologize that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Grays come back to quicklyI have followed all the directions and use color treated shampoo's and conditioners. My hairstylist said that it looks like you may be putting in to much peroxide and that's why my gray is showing up sooner. Can you reformulate this again? I really love the color, but what's the point in paying more money for the same results I can get from a store bought product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We’re sorry that your hair color came out differently than expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope your liking your new formulation. |