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Custom Color Set
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66,566 Verified Client Reviews |
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DamagingAlthough, this kit comes with stain guard, and stain remover, it took several days for the stains to fade off of my skin. This product left my hair extremely dry. The color that was suggested to me was dark brown. It turned my hair black. Although, it did tone down the red in my hair I don't recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and see that a representative has reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results. |
Fried my hair.This product fried my hair, was hoping it was just because of the initial coloring. After washing for the 2nd time it even feels worse. I have long damaged hair now, very upset 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJenn - We sincerely apologize your hair felt damaged after your color application. We've gone ahead and issued a non-expiring credit for the cost of your hair color to be used towards any non-hair color product of your choosing. Again, we're sorry you weren't 100% satisfied with your coloring experience. |
HAIR COLOURIT TURNED OUT DARK AND NO COPPER OR LIGHTER BITS THROUGH IT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We apologize that your color did not include the copper tones you were expecting. Upon reviewing your profile, we see that your colorist received your comments and adjusted your formulation for your next color order for increased copper tones. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback on your reformulation shade. |
Hair colouringThe issue I have been having with this product is it washes out within a week. Even using your shampoo, conditioner and color stay Is this a known issue? Can anything be done when mixing the solution in your factory to make the color more permanent than a week? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reviewed your comments and adjust your formulation and/or instructions for your current order that recently shipped. We hope this new formulation will provide longer lasting results and look forward to hearing your feedback soon. |
Copper redAll the copper red washed out in two shampoos! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that the copper tones in your formulation faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a shade that will deliver longer lasting results. |
Did not cover gray very well.I was not super happy with the color. I tried it because it is supposed to cover gray better, but it did not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMerinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Don't recommendIt's as harsh on my hair as drug store boxed hair color and 3 times the price 0 of 0 people found this review helpful. Did you? |
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Color doesn't holdI used the product excited for the results. Total disappointment to see the coverage on my greys were light and the overall shine I had gotten from other product was missing. I followed the directions exact. Very disappointing. Will give one more try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We're sorry to hear that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We hope to work with you to provide a color that will better suit your needs. |
Not so greatI have been a repeat customer for a couple of years. The last 2 colors - something has not been right. I have had to shampoo my hair immediately after coloring as it felt like something sticky was still in my hair and I had a hard time getting it out. Also my hair is very healthy and during the past 2 months my hair has been very dry and brittle immediately after color and drying for a bout a week. I'm not sure if you have changed your formula but something is different. Not sure if I'm willing to try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We apologize that your February and March custom blended colors felt sticky, dry and brittle after application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for one of the colors and issued a complimentary reformulation for the second. Again, we apologize that you were unsatisfied with your experience. |
Not worth the moneyThe first shipment was ok, it honestly didn't cover the grey any better then the box dye from Walmart. But for a few extra bucks it's not bad. Then comes time to reorder. You even have to buy the tiny packet of conditioner. I will not waste my time or money anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |