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Custom Color Set
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66,566 Verified Client Reviews |
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Not what I bargain for. I want RED NOT BLACKBERRYI sent a picture of my hair color and wrote to them that I wanted a brighter color and I got just the opposite. A dark almost black red. I am so MAD I did scream. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for your last hair color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
wierd texture/ oily!My hair had a weird texture and felt very greasy..the color otherwise came out ok..i had to wash it 3x and it still didnt style out very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that your custom color had a weird texture and left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs. |
hair color wrong againfor as long as I have been a customer, and the issues I have had with the color being too warm in the past (and corrections made), it was surprising that my color went to the gold side of the spectrum, again. I am a cool and the color that I have in my hair now makes my skin look blotchy, takes away color from my face. Further, the formula does not seem to cover the gray well at all. My natural color is a med-dark blonde on the ashy side with undertones of very mild red. Which lightens to a med blonde in the summer months. I do not color my hair for my hair to be colored, but for the body (I have a lot of fine hair that is board strait) and the coverage of the graying strands. I will put in for a change again. But this is how I have ended up with golden blonde. 0 of 0 people found this review helpful. Did you? |
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Did not completely hide the graysDisappointed that I can still see the grays in the root area. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color issuesColor was lighter at roots then the rest of my hair. The bottom color looks great but my roots are so much lighter. Would like a refund or new color sent at not cost. I posted new pictures with what my hair looks like after b we ingredients colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not happyI am not pleased at all the last two times my order has been sent I put in at roots leave for 25 minutes add to rest of hair. The color is not taking at all. Hope this time it lasts longer than two week. This isn't permanent. I really want to cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Loved it, liked it, just okay. ....I loved the color when I first colored my hair. It went dull after about a month. Otherwise, I loved it....Is there anyway to make it last longer? 0 of 0 people found this review helpful. Did you? |
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Hair colorI liked the lighter color but it had a definite red Orange under tone which I'm not excited about. My hair already has a red undertone, which I previously stated. 0 of 0 people found this review helpful. Did you? |
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Color not what expectedToo brown not much red/purple. Easy to work with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris - While we're glad that you enjoyed the ease of application, we apologize that your color order did not turn out as you expected. We see that your colorist has reviewed your comment and adjusted the formulation and/or instructions for recent color order accordingly. We hope this reformulated shade better suits your needs and we look forward to hearing your feedback soon. |
i'm not happy with the color,I followed the directions step by step and did not get the result i expected. My roots are the color i wanted my hair to be 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabatha- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |