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Custom Color Set
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66,689 Verified Client Reviews |
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ruined my hairI used your products and I followed the instructions to the letter and the color is nice but it left my hair with a SUPER GREASY feeling and I have washed my hair numerous times but cannot get rid of the feeling and the residue it leaves in my hands, brushes, and combs. I want to cancel this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth Ann - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs. |
Not goidEverything messed up my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DId not work well for meI have not put a checmical in my hair for over a year. I wanted a warmer blonde overall tone. The color i got was one not even one step up from my current color. Tha ks but no thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToinnette - We're sorry that you were unhappy with the results of your hair color order. We see that before your order was formulated, your colorist mentioned that we were unable to lighten your hair as much as you desired. You then shared that you still wanted to proceed with the order. However, we truly apologize that you were unsatisfied with your experience. |
Nice colorBased on my last color and the most resent I like the most recent best but it doesn't have the luster and shine I was hoping but color is good. 0 of 0 people found this review helpful. Did you? |
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FadesCan only see purple in sun or under light. Looks brown in pics. When grey comes in, purple really fades. It also resorts back to my underlying brown. Which is odd. Brown lasts over grey. Purple over brown gets back to brown. Dilemma? Maybe a bit more purple? How can it be less fading? I do not want to look like I'm going to a Marilyn Manson concert. I'm 64. Thx. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBella - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not as expectedThe color was darker than I expected. Gray hairs returned in three weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrienne - We apologize that your color did not provide the gray coverage you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Great product...but only covers my gray hair for 2 weeks.I really like the color and how soft my hair is after using this product. However, the past few times I have used it the color is not covering the grays past 2 weeks. I am finding this frustrating. I have checked my time, made sure the grays are well covered, but despite everything I am having gray show up within two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAgnes - We’re sorry that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
CoverageColor did not stay on my roots. It's washed away. :'( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We’re sorry to hear that your color washed away. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were not 100% satisfied and hope to provide you with a color that will deliver your desired results. |
too redI don't like it, still looks a brassy red I don't like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandi - We apologize that your recent hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We hope to provide you with a reformulated color that will better suit your needs. |
Not enough solution, and not strong enough either.My hair is very, very thick! So there wasn't enough total solution to be able to touch up all my roots. I ran out of the solution before I could cover all the roots. Also the part that I was able to do did not totally color the gray away. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth- Thank you for sharing your feedback with us. We apologize that you did not have enough color for a full application. You can always choose to add a second bottle of color to your order if you feel it is needed for a full application. We want to make sure that we satisfy all of our clients needs, which is why we ask a series of questions that include questions about hair length, gray percentage, etc. |