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Custom Color Set
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66,566 Verified Client Reviews |
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Very nice color, as I expected.Very nice color, as I expected. However, my gray hair start to show only after two weeks. Maybe I didn't leave it on long enough, but I followed the instruction to leave in on for 30 minutes. Other than that, I like the color and my hair is soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation of your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good color ... bad smell!Though the color was consistent... the ammonia smell was horrible in this last batch... much worse than usual. 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorMy hair looks and feels great after completing the color process. Sadly, I find that it doesn't last very long. Within a week the grey around my temples is back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHollis - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Gray CoverageFor some reason the gray coverage wasn't as good compared to the previous hair color I received, but I did like the color. 0 of 0 people found this review helpful. Did you? |
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Love coloring at home but....this formulation still makes my hair have a slight reddish tinge to it....strawberry blonde is pretty, but I don't care for it on me. The convenience and cost savings to do it at home though outweighs this. If there is a way to remedy this one issue, that would be great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if we can assist you further. |
Ok but previous red hair still shows throughThe hair colour was ok, but not great. I was hoping it would fully cover up the previous red/brown hair dye but it hasn't. My hair is more brown than before but still the red shows through. Also I have very thick hair and didn't have enough hair dye to fully colour my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
wasn't satisfiedI love the packaging and the color stays on a while but for some reaao the blue doesn't show, I don't see blue in my hair I only see black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJasmine- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn't cover grayThe color faded around my hairline within 3 days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
LongevityThe color is beautiful but the product is not holding up very long at all. After one week I could see grays again and after 2 weeks it looks like I never colored my hair at all. Very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Please let us know if we can assist you further. |
The color is perfect until the 1st shampoo and it lightens up from there.Is this just haircolor that coats the hair? Or why does it fade so fast? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry that your color is fading faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a longer-lasting formulation. |