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Custom Color Set
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66,689 Verified Client Reviews |
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its ok. However excellent on covering the whitesI love the results in that it does good job in covering white hairs. I however do not like that it doesnt last as long as some of the cheap ones I used to buy at the stores which lasted 3 month. I wish to keep my hair colored as long as I remain uncomfortable with having white hair. But I do not want to be coloring it every month nor every 2 month as thats not healthy for the hair. I have it to where I color my hair every 3 month but the coloring only been lasting one month at the roots very highly disappointing. I have to wear a hat until my next kit somes in. But summer weather is here and I do not wish to wear a hat on hot weathers. Also I changed the coloring to have my hair lighter than usual but I see no diffrence. I'm only doing my roots and wanted to try it on my roots first before I pay for a whole head and be disappointed that it didnt work out. So I did and was not delighted on the coloring. Its good coloring but not the color I was anticipating. I will lower the color once more see how it works and I will let you know how it came out. Hopefully I will have a better feedback. 0 of 0 people found this review helpful. Did you? |
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color didnt lastdisappointed in length of time color lasted no longer than what box color does about 3 weeks gray color game through faster 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaRay - We’re sorry that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we've credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can deliver your desired results. |
Too BrassyThis color I have found to be too brassy. I would prefer a slightly darker and cooler color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
custon hair colorI wanted a color a bit lighter than before to hide the increasing gray. I am not convinced it was light enough. I think I need to get a couple of other opinions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We're sorry to hear that your formulation was not as light as you expected. We see that you've recently worked with your colorist to craft a new formulation designed to meet your desired shade. We hope to hear your feedback on this new shade soon! |
The messiest colouring product I have EVER used!The formula was runny and dripped on me the entire time. My shower was a disaster zone once I had rinsed out the product from my hair. The process is simple so I know that I didn't mess that part up. I don't know if there was an issue with the formula or something, but I will never use this product again. I still have the towel on my head as I write this review so I am not even certain of the colour at this point but I am so disappointed with the formula and the application that I had to share my review as soon as possible. Your immensely disappointed Canadian customer, Honey Sneep 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHoney - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to hear the feedback on your coloring results soon. |
Still grey rootsI colored today and roots still grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Don't likeTried to cancel order, it was shipped any ways 0 of 0 people found this review helpful. Did you? |
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ColorPoor coverage in the lighter shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLissette - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the coverage you’re looking for. |
Not too happy!Still feel the one recently received last week had a greenish tone to it when applied.. Also last colour treatment faded very quicky and left me looking almost grey by the 5 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re sorry to hear that the results of your recent formulation had a green tone to it. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too darkThe color turned dark grey on roots and green on my ends freaked me out rinced out after 10 minutes, the color was a dark blonde NOT lightest blonde. Ive never had that happen with store bought color ever! I will not trust my hair to you again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We’re sorry that your hair color did not meet your expectations and was much darker than you anticipated. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |