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Custom Color Set
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66,566 Verified Client Reviews |
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Color fadeDid not cover the gray well ; color faded within a week. Previous shipments worked better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsACeJ - We’re sorry your color didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ColourI would like the colour to be more blonde, especially with summer coming. I find it has a bit too much red in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for sharing your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Didn't get the gray coverage that I did the first timeI was really pleased with my initial color but my second color experience seemed to fall short. I thought I was being over critical, as I think most of us can be, because after I colored it I could see gray in my roots. Then last week someone commented about my gray hair so this was a kicker for me!! Not happy with my last color! :o( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re sorry that you were unhappy with the gray coverage of your recent order. Since the color did not turn out the way you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to create a color formulation that will provide your desired results. |
Not for meThe first order was too light and the second order was too dark. I don't want anymore orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Dark blonde hair colorI still am getting reddish roots. It used to be perfect when I first started. If it isn't corrected by the next order I will have to cancel and use a different product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that your recent formulations have resulted in unwanted red tones at your roots. We see that your colorist has reviewed your comments and will adjust the formulation and/or instructions for your next hair color order for reduced red tones. If your colorist has any questions, they will contact you. We look forward to crafting your reformulation and hope to create a shade that will provide your desired results. |
Not the color I expected !!!Although I like the color it's not the color I was hoping for or the color I was expecting based on the questions and my color choice. I was expecting a more red no brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great ColorCovered all the gray hair. Though the color turned out darker then I wanted. Other then that I love the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Nice color, didn't cover graysI liked the color and I liked how soft my hair was after coloring. I only have a few gray hairs, so I put that in my profile. But the color didn't work on the gray I have and that was the reason I bought the color in the first place. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaime- Thank you for taking the time to share your feedback with us. We’re sorry that your hair color did not provide the coverage you were looking for. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders. |
Bottle came leaking. Color too dark.Hi! I decided to try esalon cause I dont have time for real salon now that I have a newborn. My husband received the package and left it on the floor by the entrance. First I noticed the stain on a box. After opening I saw that the small bottle was leaking and everything was in black liquid. There was a stain on the floor too! Anyway I used the product cause I was past due for the hair colour. I requested Dark Brown, but colorists changed it to darkest brown. I was notified of the change but was given only 1 day to react. I have a small baby so I'm slow with response, I replied one day after wanting to keep the color i initially ordered but it was late and the shipment was out. I used it yesterday, my bathroom is in stains. I have black stuff falling off my head to my pillow. Its been years since I did hair color myself at home so stains all over is a drawback compared to salon experience. It did cover grey hair, the roots appear darker than then the rest of my hair though, hopefully it will lighten up with sun and washing. The box is nice,stain guard and stain removal are great add-ons. If you are skilled to do it yourself and not mess everything in your house then you can try it. I do prefer real salon experience but may use the eSalon a few more times in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElena- Thank you for taking the time to share your feedback with us. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders. |
Stil brassyColor still appears brassy when color starts to grow out even though it has been reformulated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We apologize that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to ensure reduced brassiness. Again, we're sorry you were unhappy with your last order and hope to create a color that will better suit your needs. |