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Custom Color Set
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66,566 Verified Client Reviews |
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SmellyI can't stand the smell of the product and it puts me off using it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvelyn - Thank you for your feedback. We apologize for the strong smell of our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection! |
Please discontinuePlease discontinure my membership 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, a member of our Color + Care Team has cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Can they not read?I have under lying yellow skin tone. I asked for no red in my hair color makes me look yellow and hair color turns out brassy. Not happy that after I put in request they did just what I asked them not too. One more try that's it and I am done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re sorry that your recent formulation turned out brassier than you expected. Upon reviewing your profile, we see that your colorist has thoroughly read your comments and adjusted your formulation for your next color order for reduced brassiness. We hope this new color better suits your needs and look forward to hearing your feedback soon. |
No improvements1 The last hair color I received still gave my hair the red tint I am trying to get away from so it did not correct that problem. 2 it didn't cover the grays they just turned a little light golden so were still very noticeable compared to rest of hair. I know you said not to cover the whole hair just do the roots but how will I get rid of red color all over? Honestly the previous color was better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Orange finishI do not like the way that color looks it kind turns orange!!!! And make my hair soo dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla- Thank you for taking the time to share your feedback with us. We apologize that your hair color did not provide the results you were looking for. We see that your colorist has received your comments and adjusted your formulation based on your feedback. You can always let us know if we need to adjust your color and are happy to help! We want to make sure to get your color just right. |
HorribleThis was the worst experience I ever had with coloring my hair. the stuff did not seem like a hair colour but a paint. After applying it sticked to my hair like a sticky paint that was very hard to get rid off. the shampoo provided in the pack did not help at all. I was panicking and thought I might have to cut my hair. Had to apply my own shampoo at least 5/6 times to get rid off the paint. my shower was full of a thick layered black water that was difficult to clean later on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsS Raj- Thank you for contacting us and sharing your feedback. We apologize that your hair color left your hair with a thick residue. his feeling is most likely caused by residual color still coating your hair and/or scalp.To remove this coating, we suggest using a clarifying shampoo. We recommend Purify and Replenish Deep Cleanse Shampoo from TRESemme, available online or in your local discount store. This deep cleansing color-safe shampoo is specifically formulated to cleanse any unwanted residue from your hair, leaving it feeling fresh and clean.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we are sorry that you were dissatisfied with your experience. |
UnderwhelmingMy hair felt rough afterwards....dry and no shine. I have better results using a $6 dollar box color than I did with E-salon....grays already showing on my sides after second wash. Not happy at all...very disappointed, had high hopes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth- Thank you for sharing your feedback with us. We apologize that you did not have enough color for a full application. You can always choose to add a second bottle of color to your order if you feel it is needed for a full application. We want to make sure that we satisfy all of our clients needs, which is why we ask a series of questions that include questions about hair length, gray percentage, etc. |
not sure what to say!I had hoped that the colour would make my hair as described (lightest blonde) but unfortunately it made my hair orange! Most disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy - We’re sorry that your results turned out with an unwanted orange shade. Since the color did not turn out the way you expected, we have gone ahead and refunded in the amount of the hair color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Didn't work at allI was so excited for my new color and when I was all finished and followed directions perfectly my hair didn't change at all!! It didn't take the color...that's never happened with any box color I've purchased from the store. I was so disappointed!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that you were disappointed by the results of your color application. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Liked it, but...Easy to use instructions, color looks nice, but gray coverage doesn't last very long and you are almost required to stay with your "real" hair color. I would have liked to go several shades lighter for summer, but... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |