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Custom Color Set
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66,566 Verified Client Reviews |
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Going back to the salonWill not use this product again. Maybe no fault of theirs, but my hair isn't close to the color indicated by my "personal" color analysist. Called my hair dresser in tears. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarcy - We’re truly sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
The Straw TestJust this morning, I followed the hair coloring directions to the letter. I have wavy/curly hair and don't use a dryer or any other heat producing device on it. After my hair air-dried, which is what it does daily, it felt like sticky straw. I re-rinsed and applied my conditioner which is meant for wavy / curly hair. After it dried, it felt like dry straw. Basically, I'm pretty certain this product stripped my hair of every bit of natural moisture it had. I look horrible and need to figure out what to do. As it is, I've already cancelled my plans for tonight, my last Saturday night of a week long vacation, so thanks for that. :( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsA.L. - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Does not cover grey hairLove the colour but did not last 1 wash! Grey hairs on roots are back. So disappointed. Colour match is perfect and product easy to use but just doesn't work. Will only use permanent colour moving forward. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We’re sorry that your first order did not provide the coverage you expected. We have reviewed your account and see that your colorist received your feedback and processed a reformulation designed for longer-lasting results. Again, we're sorry that you were unhappy with your color results and hope to receive your feedback on your new formulation soon. |
ruined my hairI used your products and I followed the instructions to the letter and the color is nice but it left my hair with a SUPER GREASY feeling and I have washed my hair numerous times but cannot get rid of the feeling and the residue it leaves in my hands, brushes, and combs. I want to cancel this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth Ann - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs. |
Not goidEverything messed up my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DId not work well for meI have not put a checmical in my hair for over a year. I wanted a warmer blonde overall tone. The color i got was one not even one step up from my current color. Tha ks but no thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToinnette - We're sorry that you were unhappy with the results of your hair color order. We see that before your order was formulated, your colorist mentioned that we were unable to lighten your hair as much as you desired. You then shared that you still wanted to proceed with the order. However, we truly apologize that you were unsatisfied with your experience. |
Nice colorBased on my last color and the most resent I like the most recent best but it doesn't have the luster and shine I was hoping but color is good. 0 of 0 people found this review helpful. Did you? |
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FadesCan only see purple in sun or under light. Looks brown in pics. When grey comes in, purple really fades. It also resorts back to my underlying brown. Which is odd. Brown lasts over grey. Purple over brown gets back to brown. Dilemma? Maybe a bit more purple? How can it be less fading? I do not want to look like I'm going to a Marilyn Manson concert. I'm 64. Thx. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBella - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not as expectedThe color was darker than I expected. Gray hairs returned in three weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrienne - We apologize that your color did not provide the gray coverage you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Great product...but only covers my gray hair for 2 weeks.I really like the color and how soft my hair is after using this product. However, the past few times I have used it the color is not covering the grays past 2 weeks. I am finding this frustrating. I have checked my time, made sure the grays are well covered, but despite everything I am having gray show up within two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAgnes - We’re sorry that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |