|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Damaged HairI was very unhappy with the results and quality of this product. I had decent expectations, nothing too high, but nothing prepared me for how damaged my hair would be from this product. I wanted to cry, I lost so much hair and had to have 3-4 inches cut off after. Split ends all over my hair. After cutting so much, I still have damaged hair, it will be years before it goes back to normal. First, the process and product is messy, got everywhere. The color did not take, I followed instructions to the "t". I almost passed out from the fumes and chemicals on my head, absolutely toxic. And I was in a completely ventilated space. Worst of all it damaged my hair and no matter the color that cannot be changed. I have no idea as I have colored my hair for years but never experienced a product that damaged my hair like this. I have used bleach on my hair in the past and even bleach didn't damage my hair like this. I cannot recommend its use and see all of these positive reviews and am somewhat confused...wonder if it went bad or if the mix was wrong. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVanessa - We are sorry to hear about your eSalon experience! It sounds as though the product was over-processed on your hair significantly, which lead to the damage. To remedy this, we'd suggest a hydrating mask to help restore the hair in the meantime. Most of the time, if the product is too drying the concentrated color has been applied throughout the hair, which is not recommended. We apologize again for any inconvenience! |
It burns my head xPlease cancel all shipments and orders. This is my second request. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristi - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We've reviewed your profile and see that a representative has already refunded you for your orders. Again, we apologize that you experienced an allergic reaction. |
Not HappyMore Burgundy than Red.. Sent emails, and asked for autoshio tobe turned off. Asked for refund but was told too late 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - We're sorry that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that one of our representatives has already processed a refund for the hair color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
IT WAS OK........IT WAS WAY TOO RED FOR MY TASTE. IT DID NOT COVER GRAY AS EXPECTED. VERY DISAPPOINTED AND DO NOT WANT ANY MORE SHIPMENTS. WILL REFUSE/RETURN SHIPMENT THAT WAS AUTOMATICALLY SENT. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We apologize that you were disappointed by the red hues and gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good coverage but...The color is great however I have to wash my hair immediately 2 to 3 times for it to not be sticky. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara Jean - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
OK productOnly good if you don't color often 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNiki - We’re sorry that you were not fully satisfied with your hair color results. A member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
was a bit browner then wantedit was a bit browner then what i wanted... I would like something a bit more red 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarla - We've received your request for increased red tones and can confirm that your colorist has reviewed your comments and adjusted your color accordingly. We look forward to hearing your feedback on your new formulation. |
not the color i expectedi wish it was more purple/red than brown, but good product 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGessica - We’re sorry to hear that your color did not have enough purple/red tones. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
No shine, no coverageThe color did not cover my grays. There was no vibrancy at all! No color! Wgat was this all about anyway? I literally do not even know what was it that this complex did. I had 100% better results from a conventional product from a pharmacy. So dissatisfied and disappointed. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarco - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Going back to the salonWill not use this product again. Maybe no fault of theirs, but my hair isn't close to the color indicated by my "personal" color analysist. Called my hair dresser in tears. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarcy - We’re truly sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |