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Custom Color Set
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66,689 Verified Client Reviews |
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Color Didnt HoldLiked the packaging and convenience but as for the color, It did not hold well, roots were much lighter than the rest of my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
My recent colorColor has improved but is still turning to "red tinge". It is not just me as people are commenting to me asking about my red hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJerry - We’re sorry that your color has turned out brassier than you've expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Still too much red.Actually looks like it has more red than before 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We’re sorry that your results turned out with an unwanted red shade. Since you've expressed that you were unsatisfied with your color, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
totally diappointedI had just colored my hair before receiving my first order. So I finally tried it last night. It was so much work, messy, and now I have stains on my shower walls. Then when I dried my hair, I have a 2 toned head. Major red in my hair. (only buy color that has natural in the name). too dark. Then to top it off, did not cover white stubborn hairs at ears (that is main reason I tried this). Since they shipped me a second one before I could even test the first one. I am stuck with it. Out the cash because I will not use it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
No better than the brand I buy at the drugstore . . .The color wasn't any different than the color I buy at the drugstore. I didn't find any difference in the two products except that my hair did not come out as soft and shiny as when I use the boxed color from the store and that color costs less. I can't say there's anything wrong with the eSalon product, I'm just not as impressed as I thought I'd be. So it's really neither here nor there with this review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrista - Thank you for your feedback. We're truly sorry that your custom color did not provide the shine and softness you expected. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
Too strong of a chemical smellThe smell almost knocked me out. My hair is more brittle than before and the colour is lighter than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Will not cover grey hairsI've tried now 3x to use your product and it still does not successfully cover my grey hairs. I have been told in the past that unfortunately my greys may be color resistant and for this reason I think I will discontinue unless a stronger formula can be provided. Please do not send me another package until this is reviewed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you're unhappy with your gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the coverage you expect. |
Esalon is horribleNot only did the dark blonde color turn my light auburn hair the color of dirty dishwater but it did not cover my gray and now my very thick, healthy long hair feels like tacky, sticky straw! If I could give zero stars I would. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
A little disapointed!I received a product back in January and put it on my hair, it was a lovely vibrant colour. I found that it was not as shiny, nor did it stay as well as my salon job. We just applied the new one and my daughter pout it on last night. There is o way that this was the same shade as my last product, or what I ordered. My hair was dark brown. I do not see any red in it at all! I am not happy with the product this time and will not purchase again unless you make amends and send the same product that I received last time. I would also like explanation as to why the product is different? If your product is not going to be consistent then it will not suit me to purchase. Please reply to my email address with an answer and resolution for this. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit and have reached out to see how we can better suit your needs. We look forward to crafting your reformulation. |
Color is gorgeous but...It does not last. My hair faded faster than the $2 box at Walmart. I love the color, I love the options....I just need it to stay longer. Color faded and gray was back within 2 weeks. 0 of 0 people found this review helpful. Did you? |