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Custom Color Set
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66,541 Verified Client Reviews |
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Gray hair still grayThe color mix is perfect. The problem is even though I left it on my gray/white roots 5 minutes longer, there was no color change at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We’re sorry to hear that you were dissatisfied with the gray coverage results of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Gray coverage and color just ok The undertones are still redish and I want blondThe undertones are still redish and I want blond. The gray coverage is not holding. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re sorry that your color hasn't provided the coverage you've expected and is still too red. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Was okColor didn't last long.. it was more black than purplish then started to turn red as it faded 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaul - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Bad hair color for meI was expecting an auburn red and got an auburn brown. The color was way to dark for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartina - We’re sorry that your hair color came out darker than you expected. We've reviewed your account and see that your colorist received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to deliver results to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Did not cover grayThe root color was too dark and the golden color was not different enough. I can count the gray hair on my head and can count every one of them just after coloring. The color did not color my gray even though I started with those when applying color and left the color on for a few more min than instructed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We apologize that you were unhappy with the gray coverage of your hair color formulation. We've reached out to you to see how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were disappointed and hope to hear from you soon. |
DisappointedI dont know what happened but my color was a little too light this time. I did my roots as always and they came out a little transparent- a little golden instead of medium brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamille - We’re sorry that your color was too light. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Red!The last 2 times I've colored it didn't tone down the red that emerges. The first time I colored, I was so excited, the color was perfect. So, not sure what happend the last 2??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeeDee - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Can't get the Color RightThis is the fifth time now that I have worked with your stylists to adjust the color and again, it's just not right. Although I'm told that it's now the lightest medium blonde, it still comes out too dark. Only begins to lighten a bit after about 4-5 washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We're sorry to hear that your hair color orders turned out darker than you expected. We see that you've recently worked with your colorist to craft a new formulation designed to better suit your needs. We hope to hear your feedback on this new shade soon! |
Will try a different color next timeNot sure if it this specific color or maybe i should got darker, but my grey wasnt fully covered at roots... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Damaged HairI was very unhappy with the results and quality of this product. I had decent expectations, nothing too high, but nothing prepared me for how damaged my hair would be from this product. I wanted to cry, I lost so much hair and had to have 3-4 inches cut off after. Split ends all over my hair. After cutting so much, I still have damaged hair, it will be years before it goes back to normal. First, the process and product is messy, got everywhere. The color did not take, I followed instructions to the "t". I almost passed out from the fumes and chemicals on my head, absolutely toxic. And I was in a completely ventilated space. Worst of all it damaged my hair and no matter the color that cannot be changed. I have no idea as I have colored my hair for years but never experienced a product that damaged my hair like this. I have used bleach on my hair in the past and even bleach didn't damage my hair like this. I cannot recommend its use and see all of these positive reviews and am somewhat confused...wonder if it went bad or if the mix was wrong. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We are sorry to hear about your eSalon experience! It sounds as though the product was over-processed on your hair significantly, which lead to the damage. To remedy this, we'd suggest a hydrating mask to help restore the hair in the meantime. Most of the time, if the product is too drying the concentrated color has been applied throughout the hair, which is not recommended. We apologize again for any inconvenience! |