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Custom Color Set
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66,541 Verified Client Reviews |
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Custom Hair ColorThis product was sent to correct a mistake that happened, after following the instructions. my roots were still hot, but not as bad as it was before the color. I don't feel as though I should have to pay for the last bottle you sent me, you were trying to correct my HOT ROOTS. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We apologize that the results of your previous order left you with hot roots. We've reviewed your profile and see that your most recent order formulated to counteract the hot roots was complimentary, in accordance with our Satisfaction Guarantee. We hope this information is helpful. |
Did not like this productI was very disappointed in the product. Firstly the color was terrible. I had chosen the lightest blond which was the color of my hair and what I ended up with was a 'muddy' blond. Hopefully it will fade after a few washings. I felt the entire color procedure was too difficult. I had been using Loreal Mousse color which is very easy to use compared to this product. I'm sorry this product is just not for me, please cancel the next order I do not want to use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Couldn't wash it outThe color turned out good, but It was very sticky and it took 3 washes to get all of it out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for your feedback. We apologize for the disappointing experience you had with rinsing your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Fading colorIt hasn't been 2 weeks and the color is fading already on my roots. You did a color and time adjustment. I followed precisely. Was pleased how it turned out. But very disappointed in this fading so soon. Please discontinue my participation Thank you, Kathy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We apologize that your color adjustment did not provide the lasting coverage you were looking for. A representative of our Color + Care Team has reached out to you regarding your hair color and account needs. Again, we apologize that your color modification was disappointing. |
Not much to say!I don't love and I don't hate it! It's an ok color. 0 of 0 people found this review helpful. Did you? |
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DarkI was expecting a lightest blonde with a little pearl. What I got was medium blonde shade. I was hoping it would have been lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
its ok. However excellent on covering the whitesI love the results in that it does good job in covering white hairs. I however do not like that it doesnt last as long as some of the cheap ones I used to buy at the stores which lasted 3 month. I wish to keep my hair colored as long as I remain uncomfortable with having white hair. But I do not want to be coloring it every month nor every 2 month as thats not healthy for the hair. I have it to where I color my hair every 3 month but the coloring only been lasting one month at the roots very highly disappointing. I have to wear a hat until my next kit somes in. But summer weather is here and I do not wish to wear a hat on hot weathers. Also I changed the coloring to have my hair lighter than usual but I see no diffrence. I'm only doing my roots and wanted to try it on my roots first before I pay for a whole head and be disappointed that it didnt work out. So I did and was not delighted on the coloring. Its good coloring but not the color I was anticipating. I will lower the color once more see how it works and I will let you know how it came out. Hopefully I will have a better feedback. 0 of 0 people found this review helpful. Did you? |
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color didnt lastdisappointed in length of time color lasted no longer than what box color does about 3 weeks gray color game through faster 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaRay - We’re sorry that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we've credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can deliver your desired results. |
Too BrassyThis color I have found to be too brassy. I would prefer a slightly darker and cooler color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
custon hair colorI wanted a color a bit lighter than before to hide the increasing gray. I am not convinced it was light enough. I think I need to get a couple of other opinions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We're sorry to hear that your formulation was not as light as you expected. We see that you've recently worked with your colorist to craft a new formulation designed to meet your desired shade. We hope to hear your feedback on this new shade soon! |