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Custom Color Set
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66,541 Verified Client Reviews |
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Hair colorThe color selected is ok. It was initially very dark, but is now fading to the lighter color that I like and is now "age appropriate" for a senior lady. 0 of 0 people found this review helpful. Did you? |
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Wasn't happy with my color this time it took on a brassy colorWas not satisfied for the first time with my color it took on a brassy color and was dull didn't have shine like the previous order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We apologize that your hair color turned brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not Enough Option for Asian HairThe color they matched for me was black. In my desired color range, I wanted to have light to medium brown, and they sent me black, really black, not a natural looking black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Didn't cover my grayWas very disappointed because this didn't cover my gray. Even the store haircolor covers it at first, but this showed my gray right after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We apologize that your hair color did not cover your grays. Upon reviewing your profile, we see that a member of our Color + Care Team has already credited your account with one complimentary hair color credit, per our Satisfaction Guarantee. Your colorist will review your comments and make adjustments for increased coverage to your next color order. Again, we're sorry that you were disappointed with your results. We look forward to crafting your reformulation. |
Too much red needs to be more brownToo much red and as it washes out it gets redder 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re sorry that your recent formulation turned out with more red tones than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced red tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
DissapointedNot the color I was hoping for. My hair seems to have no shine, just dull even color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Happy but want to try lighter for summerI want to try a couple of shades lighter for the summer. Maybe this will help cover the grays or help to camouflage them. This is a great color for the fall but I want to change it up a bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamie - We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't come out the color I wanted.I would like to cancel my orders. 0 of 0 people found this review helpful. Did you? |
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Not right colorThe colors barely showed up in my hair. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - We’re sorry that you were disappointed with the results of your recent orders. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. We look forward to creating your next hair color order and hope to provide you with a color that will better suit your needs. |
It was OK.I didn't find this to be any better than the color I purchase in the store. The color was a bit too dark for me, and I know that can be adjusted, but I didn't find it to be a product to pay extra for. I'm going to cancel if I can figure out how. 0 of 0 people found this review helpful. Did you? |