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Custom Color Set
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66,541 Verified Client Reviews |
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Ughhh!Still makes hair brassy and doesn't cover gray!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We’re sorry that your recent formulation was brassier than you expected and didn't provide the gray coverage you desired. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. We look forward to working with you to create your reformulation and hope to create a color that will better suit your needs. |
FadingI've used this custom color before, but it wasn't quite right this time. Too much gold, not dark enough. Color seems to be fading as well... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
SO incredibly disappointed.I wanted to be enthusiastic about this product. Even mentioned it to strangers and to my social media followers. Unfortunately, this dye was not what I expected. I followed the directions exactly. I made sure I had everything perfect just so I could write this amazing review about how this dye would keep me out of the salon. The dye was off the begin with. The texture was odd, the smell was so overwhelming it made my eyes water. Upon time to wash out. I watched every bit of color go down the drain. What I was left with was the color I had wished for, if it had been washed out with dish soap for 6 weeks. It was weak to say the least, and uneven, though I followed the root to tip instructions. Where it gets worse. I took an unmixed portion to my stylist, who is also an instructor. I had expressed prior I would be doing this with her approval because she knows I like to play with my own color. She did a strand test and was in agreement. The dye to her was of poor quality. I could have achieve more with drugstore dye. I am not sure if this company is going through trial and error, or if they're attempting to fool the uneducated. But I will be following the steps to achieve a refund please. Especially now that it will cost me more money to fix. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry to hear that you were unhappy with your hair color and eSalon experience. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not even close to what I wantedYou do the survey and answer their questions. You choose your original color, your dyed color, and what you would like. Then someone that doesn't know you decides that the color YOU chose for YOU isn't right, and then they send you what they think you should have. And like a dummy I used it just to find that it is entirely too dark for me and now I am a fair skinned, blue eyed person with dark brown(almost black) hair. Not impressed and will go back to buying store bought dye and getting the colors that I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Very Sticky and Short lastingWill not purchase again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry that your hair color faded quicker than expected, and that your hair felt stiff after your application. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It was okThis time my hair did not take. So am not to happy with results. My grey is already showing. (I use color treated products). My hair is very fine and not that thick. Not sure that I will want to use your product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to continue helping you find hair perfection. |
Grey hairI've noticed as my hair becomes more grey that the color isn't staying covered as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSwa - We’re sorry that you were unhappy with the results of your recent orders. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Recent orders harsh on hairThe last 2 products have left the back of my hair tangled and clumpy after using the dye. I'm not sure if something changed in the formula? It is like this through a couple of shampoos and then my hair is normal again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Love the colorLove the color but don't like that it don't last after a week and 1/2 you can see the gray again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYesenia - While we're happy that you're enjoying your color results, we're sorry that it's not providing the gray coverage you're expecting. We see that you've recently worked with your colorist to adjust your formulation for increased coverage. We hope to hear your feedback on this new shade soon! |
Hair colorThe color selected is ok. It was initially very dark, but is now fading to the lighter color that I like and is now "age appropriate" for a senior lady. 0 of 0 people found this review helpful. Did you? |