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Custom Color Set
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66,541 Verified Client Reviews |
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Not received order but money has been takenNot received my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We are so sorry to hear that you have not received your hair color order. We have contacted you and sent you a replacement package to the address you have given us. We hope you enjoy the color! |
FadedI love it..but it seemed to fade quicker than expected... Why??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - While we're glad that you're enjoying your color, we're sorry that your results are fading faster than you expected. A member of our Color + Care Team has reached out to you via email to discuss your upcoming hair color order to ensure this application will provide longer lasting results to better suits your needs. |
Color is not lasting as long as it shouldMy hair color only lasted three and a half weeks. It used to last longer. Im thinking that maybe I got a bad mix this time . I know they make each one up individually but maybe mine got some bad stuff in it. Or not enough of something that it needed to make it last. Im not very happy... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaun - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Same results as beforeI specifically asked for a lighter, brighter shade of red. I got a copper, almost burgundy. What I was doing before was cheaper and got the same results. Plus, trying to do roots only first on very short hair is almost impossible. I'm very disappointed and want my money back so I can get the correct color I want from Sally's! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hair colourHi This time the dye left a horrible think gloopy substance on my hair and it needed lots of washing out. It was very distressing as I thought it wouldn't come out! It's also very dark but again the grey is distinctly lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry that your hair had a gloopy substance after your color application and it turned out too dark. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and added a credit to your account, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your recent experience. |
Nice color but did not last longThe color was nice but did not last very long. I color my hair to cover my gray hair. First initial color looks great but then after a week and a half my gray hair is back. Also the color fades quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Very rich colorAmple amount of coloring in the bottle but just doesn't last as long as I would like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not worth the money for a home treatment.This company stared you up by making the customers believe is a fair price, but once you have made your fist order and want to re-purchased guess what; surprise, prices go up and they only send you one bottle. If you have a hair like my daughter or mine one bottle is not enough you need two. I was charged $24 and if I want two bottles I would have to pay over 40 dls. Definitely expensive and not worth the money for a home treatment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaqueline - We’re sorry to hear that you were unhappy with our pricing. Since you indicated that you were unhappy with our service, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Not worth the price for a home treatment.This company stared you up by making the customers believe is a fair price, but once you have made your fist order and want to re-purchased guess what; surprise, prices go up and they only send you one bottle. If you have a hair like my daughter or mine one bottle is not enough you need two. I was charged $24 and if I want two bottles I would have to pay over 40 dls. Definitely expensive and not worth the money for a home treatment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYusaleth - We apologize for any confusion regarding our service. As indicated on our website, we currently offer new clients an exclusive 50% off their first order when they sign up for our Hair Color Plan. Note that this 50% off discount only applies towards the first order. Thereafter, when you're enrolled in our Hair Color Plan, you still save 20% off our full price. Regarding the hair color amount, we included a complimentary 2nd bottle for the ends of your hair to ensure your first application was seamless. This information was included on the tag on the 2nd bottle and was also mentioned in your Personalized Instructions. If one wishes to add a 2nd bottle to future orders, they can purchase it on a case-by-case basis when necessary. Again, we're sorry for any miscommunication and hope this information clarifies our service. |
Ughhh!Still makes hair brassy and doesn't cover gray!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We’re sorry that your recent formulation was brassier than you expected and didn't provide the gray coverage you desired. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. We look forward to working with you to create your reformulation and hope to create a color that will better suit your needs. |