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Custom Color Set
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66,689 Verified Client Reviews |
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Not covering GreyI'm not having success getting the hair color to cover the grey hair .. I am cancelling all future orders .. Thank you Taryn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaryn - We’re sorry to hear that your hair color has not provided the gray coverage you've expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too lightI tried numerous times to get my usual color changed to a darker, ashier blond. No response came back to me. Color is good otherwise but it appears that any directives made to colorists goes unheeded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A work in progressThis is my first change in color. I am naturally a medium blonde and have recently decided to go darker. More medium brown. This time I decided to go a bit lighter with a better tone. Still seeing too much red. Will try one more time and then it might be time to have a person to person meeting with a stylist. The packaging is always good and the stylists are always helpful. Just hard to get what you want over the internet. 0 of 0 people found this review helpful. Did you? |
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grayGray hair around my temples appeared within a week, even with following directions. I focused so much on roots as directed that it took over a week for my scalp to be dye free. Not sure I'm going to continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
too dark for a light browncolor was too dark for a light brown, liked the product and how soft my hair was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Nice colorThe color was great however it didn't last long and my white roots were showing again approximately 2.5 weeks 😕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
No where closeI wanted a light med blonde and I get light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A little darkI would have liked the colour to be a little lighter. I would like to go back to the previous color next time. Thanks, Michelle 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We see that your custom color was adjusted back to your previous formulation, as you requested. We hope to hear more of your feedback soon. |
Waste of moneyJust color my hair and I now have patches of highlights showing. Not worth the money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGriselda - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing above previous brandsThe process was good but the product does not last an extended amount of time as merchant advertise. My color last maybe 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |