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Custom Color Set
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66,541 Verified Client Reviews |
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Not what I expectedThe color did not completely cover my gray and the color was way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsO'Linda - We’re sorry that your color turned out darker than expected and did not completely cover your gray hair. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
consistent color but fades quicklyThe color is great and looks the same each time I color my hair--but, it doesn't act like a permanent shade. It fades to a mousey brown after 2 weeks or less. I was using semi-permanent shades before going to esalon, and I may go back since there's no color advantage to staying with this group. Also, buying color locally is a lot cheaper! Sorry, Esalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaundra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
product was goodthe color chosen was not good for me. Is there a way i can put my pic. in and change my shades to match? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina - We apologize that your hair color didn't turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. We've reached out to you with instructions on how to send a current photo for your colorist to review, as well. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Lately the color doesn't seem to last as good as it didI have noticed that the color doesn't stay in as good as it used to. Not sure if I need to make a change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry that you were unhappy with the results of your color recently. We see that your colorist reviewed your comments and adjusted the formulation for your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Refund pleaseNot the color I expect ed. Would m ke refund and cancel any other shipments 0 of 0 people found this review helpful. Did you? |
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Not as good as expectedIt came with two totally different color for my roots and ends... and on roots it didn't cover the gray hair regardless i don't have much... i ended with one brown red on roots and a red on ends... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry that your hair color came out uneven with poor gray coverage. We’d love to remedy this by sending you a complimentary reformulation to provide better results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Good color - bad smellI liked my first color treatment but was frankly scared to try again, because it had such a heavy ammoniac smell when I applied to my whole head of hair. Also felt the instructions were misleading as to application on my roots. Going to do it my own way next time and see if I get a better result. Color does not last as long as salon color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unsatisfied with the smell of your custom color and that you felt the instructions were misleading. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection! |
darkFelt that the color was to dark and it brought through some of my old color through out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
No coverageI am a brunette and this product doesn't cover my roots! It turns my roots into a rust red no matter how long I leave it on! The rest of my hair is fine! It only last two weeks so I hardly call permanent dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlayna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color!Color way darker than expected. Hate it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |