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Custom Color Set
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66,541 Verified Client Reviews |
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Custom hair colourI went one shade lighter from my original colour and it was way too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Copper brownWould like the color to be more red than brown but love the natural even color has less fade than department store color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Not good grey coverageThe grey coverage is horrible it washes out in a couple of days or does not cover at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with your color results. Since the coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My hair is orangeI asked for a red brown and instead my hair is orange. I have had better results from box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We're sorry to hear that the color didn't turn out as expected. We are showing that you have been refunded for the color per your request per our 100% Satisfaction Guarantee. |
Not enough dye to cover the amount of hair and it washed out within 2 weeksTheir products are great and easy to use!! However for me I have extra thick hair!!! So they haven't sent enough color to cover the amount of hair I have. The dye also washed out within a few weeks of the color date. You can't even tell that my hair has ever been colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - Thank you for your feedback. Per our Satisfaction Guarantee, we've processed a complimentary reformulation designed to better suit your needs. We are sorry that you were unhappy with your color results and we're always looking to improve our service and products. |
I don't like the color on me, it too bright red.I am looking for a medium brown with a tint of red. Kind of like a sangria shade by nutrisse garnier . Its a medium reddish brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrigitte - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not the color I orderI've been blonde I order blonde after colored it came out brown. Not happy. Now I have to go pay to go back blonde. 0 of 0 people found this review helpful. Did you? |
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Good color but is not covering grays wellI need something that covers grays. I have a few that are showing within a week of coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Custom Hair COlorDid not work on my hair. Tried it twice, second time worse than first. Did not color my gray. I am no longer a client of eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDe - We apologize that you were disappointed by the gray coverage of your hair color order. We have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color matchingStill too orange/blond. I'm going to try mixing some colors on my own. Please cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |