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Custom Color Set
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66,713 Verified Client Reviews |
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Too brassyThe color is too close to the mistake color and not close enough to my natural color as depicted in the photo with the long hair. :( I don't like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color orangeJust did my hair & my husband doesn't like the color. So on that note, I do not wish to receive any more of this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecile- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Way darkerLoved the product, but the color was way too dark. I had asked for rich brown and it ended up BLACK. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Dull hairThe color is still to dark and the condition leaves my hair tangled and full of knots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
not the color i orderedI ordered golden blonde. My hair is now brown. Nothing golden or blonde about it. Not was i was after with summer coming. I tried. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Liked color but damaged hairI really liked how the color turned out. However, I had a lot of breakage and damage to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for your feedback. We’re sorry that your custom hair color left your hair feeling damaged. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
customizing to what they thought I would wantgiving me what they thought instead of what I asked for didn't work for me, product and items included nice, but I know what haircolor I would like, and would have been better to get the color I ordered instead of what they thought I would need. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation. |
Color and cost....The color wasn't as expected and the grey didn't cover completely. My bigger concern it the increased cost. I won't be able to continue if it doesn't meet my expectations for color, grey coverage and time that it's supposed to last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheree - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
DisappointingWay too runny and difficult to apply in the manor of the instructions and I didnt receive my bonus bottles :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We're sorry to hear that you were disappointed by your experience with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |
Colour not rightI am not happy with the colour, my hair is turning red, l am happy with the condition of my hair,it is not so dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |