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Custom Color Set
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66,541 Verified Client Reviews |
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Easy to use but wrong colorGreat instructions and easy to use but I don't love the color. It turned out a brassy red. I wanted less red more of a golden brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We apologize that your complimentary reformulation did not turn out as you expected. We hope to work with you to provide a color that better suits your needs. |
I didn't have enoughI didn't have enough for all my hair. I have long thick hair and expressed my concern that it wouldn't be enough but was assured it would be more than enough. It's was not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you for sharing your feedback with us, and we hope you accept our apologies for any confusion. We agree that your hair would need several bottles for an allover application, but the order we most recently sent to you was a single bottle application for your roots only, per your Personalized Instructions. Again we apologize, and we hope this information is helpful. |
DisappointedThe haircolor doesn't fully cover the grays at my temples and near ears, and it washes out completely within 2-3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Worst color mix yet!!!I am sorry, but will have to cancel any further orders. This is just not working for me. This last color mix that you sent me, turned out to be a bright ugly maroon red, which I hate. don't know how to tell you exactly what I want. I went back to my regular brand. I know what it does. Although it does change each time too, but at least it does not come out bright, bright red. Please cancel any further orders. Thank you for trying! 0 of 0 people found this review helpful. Did you? |
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Not covering GreyI'm not having success getting the hair color to cover the grey hair .. I am cancelling all future orders .. Thank you Taryn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaryn - We’re sorry to hear that your hair color has not provided the gray coverage you've expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too lightI tried numerous times to get my usual color changed to a darker, ashier blond. No response came back to me. Color is good otherwise but it appears that any directives made to colorists goes unheeded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A work in progressThis is my first change in color. I am naturally a medium blonde and have recently decided to go darker. More medium brown. This time I decided to go a bit lighter with a better tone. Still seeing too much red. Will try one more time and then it might be time to have a person to person meeting with a stylist. The packaging is always good and the stylists are always helpful. Just hard to get what you want over the internet. 0 of 0 people found this review helpful. Did you? |
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grayGray hair around my temples appeared within a week, even with following directions. I focused so much on roots as directed that it took over a week for my scalp to be dye free. Not sure I'm going to continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
too dark for a light browncolor was too dark for a light brown, liked the product and how soft my hair was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Nice colorThe color was great however it didn't last long and my white roots were showing again approximately 2.5 weeks 😕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |