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Custom Color Set
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66,637 Verified Client Reviews |
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DisappointingWay too runny and difficult to apply in the manor of the instructions and I didnt receive my bonus bottles :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We're sorry to hear that you were disappointed by your experience with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |
Colour not rightI am not happy with the colour, my hair is turning red, l am happy with the condition of my hair,it is not so dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I was fumigatedThe fumes were horrible...it ran myself and my family out of the house. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNanette - Thank you for your feedback. We apologize for the disappointing experience you had while coloring. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
Color not holding and hair is dullThe product was really great in the beginning, it lasted and my hair remained shiny. However, the past few shipments seem to not have the same quality. The color is not lasting. The hair in my part is turning a dull dark red just a week or two after the application. The color also does not seem to be the same shade it was in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We apologize that your recent few shipments have not been 100% satisfactory. One unique benefit of our service is that we can adjust your formulation based on your feedback. We have just reached out to you to see how we can best understand and achieve your hair color goals. Again, we are sorry that your last few orders have not been completely satisfactory. |
SO UNHAPPYI have been using eSalon for a few years and loved the fact that it is delivered right to my door. The color which was suppose to be a Golden Mahogany turned out to be a reddish color . I used it and when I tried to change my color I was informed that no they could not do it. But even with that said, I still continued to use the product. My big problem was last August 2015 I received my shipment and put the color on , followed directions as usual. The next thing I know my hair is falling out in clumps. I always had long thick hair, but not anymore. The last shipment sent to me sits in my closet. I assume something was wrong with that last batch, but with that being said I will never use their product again or recommend it. Buyer beware! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We are truly sorry to hear that you had a negative experience. As a longstanding client, your experience is important to us, however, since we didn't hear from you about these issues, we were unable to help you per our Satisfaction Guarantee. We would welcome the opportunity to assist you personally at anytime, so please feel free to email [email protected] or call us. |
Custom Hair ColorDid NOT like!!! Made my hair even darker! Will not order again. Cancel my account & do not send any more!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We apologize that your hair color turned out darker than expected. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future. |
Colour didn't lastThe colour was perfect but lasted just two weeks. The previous one I had lasted for much longer. Really not happy with this one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry that your hair color faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Color had too much red in it.Color had too much red in it. I don't have red normally and do not like red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarg- We apologize that your hair color had too much red in it. One unique benefit of our service is that we can adjust your formulation based on your feedback to customize your color. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future. |
Does not cover graysThis did not cover my gray. I followed the directions to a T and even had a friend here with me to go over it. My grays turned blond and after two weeks faded out to the rays again even when using the e salon shampoo and conditioner. I would like to cancel my account at this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Did not workIt didn't put any red in my hair. It barely lightened my hair. Huge disappointment. Never had this problem with store bought dyes for half the price or with my stylist for triple the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |