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Custom Color Set
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66,541 Verified Client Reviews |
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Didn't cover grey!Used esalon while my hair stylist was on maternity leave. Great instructions, easy to follow. My color turned out ok but it didn't do a very good job covering my grey, which was my main concern. Needless to say you get what you pay for and I'll be returning to my stylist as soon as she's back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStaci - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorWrong color and didn't color gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We're sorry that your last hair color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
not happyMy hair is not the color I wanted. I want a red color that was vibration and the color I received was the color my hair is after a month of washing it. I specified I have light brown hhhair and my roots were coming in dark. I'm just not half with this times color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We're sorry that your color results weren't as vibrant as you expected. We see that you've since worked with your colorist to help create a formulation designed to produce your desired results. We hope to hear your feedback on this reformulated shade soon! |
covering the grayI've noticed that my gray starts coming up again in 2 weeks 0 of 0 people found this review helpful. Did you? |
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Not what I expectedThe color was a lot darker then expected. My roots and the rest of my hair do not match. It also didn't do a good job covering my gray hair. All the gray hair on my hairline is still visible. Other then that packaging was nice and directions were easy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
It's too dark for mePlease make lighter, more golden brown than brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValary - We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom colorI like most of the the conveniences of esalon. I'm tired of having to change my formula all the time. With each order the formula gets darker or redder or both. My formula is a medium blonde and the last time I dyed my hair it turned out brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - While we're happy that you're enjoying the convenience of our service, we apologize that you feel disappointed by your color results. We see that your colorist was since able to formulate a shade designed to better suit your needs. We're constantly looking to improve our service and hope to hear more of your feedback soon. |
Not permanentCompletely washed out. I used color protectant shampoo and conditioner and did not blow dry my hair. , it's no better than the hair color from the store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - We apologize that your color faded much faster than you expected. After reviewing your profile, we see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
Colored my hair 3 weeks ago and it's already fading awayNot too happy after spending $25. I always color the gray areas first and proceed from there. I wore a hat outside so the sun would not bleach it out. I use a color guard shampoo. I've been using your product a while now and I'm losing confidence in it. I may as well buy off the shelf and save some money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We're sorry that you were disappointed with the longevity of your color results. We see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It was OkNot sure why but I was not as pleased with the color like I was last time. I think it looks different this time. Not as golden and less shine. Disappointed. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |